IT Operations specialist
Important Information
Location: Singapore
Job mode: Contract
Job Summary:
We’re hiring an IT Operations Specialist to manage and run our Data Centre operations team on a 24x7 basis. You’ll ensure facilities, IT infrastructure, and business applications remain operational, secure, and available to meet business needs.
Responsibilities
Monitor server and application health, system performance, and availability of IT services.
Perform Level 1 troubleshooting and recovery for hardware, OS, and application incidents.
Run and monitor batch jobs, backup jobs, and production job deployments and schedules.
Support production job processing and ensure timely completion per schedule.
Experience
Ability to respond effectively to issues, complex enquiries, and complaints from project leaders, users, and management.
Knowledge of Data Centre and critical services management.
Understanding of IT security, fire safety, and workplace safety practices.
Strong troubleshooting skills across hardware, operating systems, and applications.
Excellent interpersonal and communication skills. Team player with a proactive attitude.
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Knowledge of Data Centre and critical services management
- Understanding of IT security, fire safety, and workplace safety practices
- Strong troubleshooting skills across hardware, operating systems, and applications
- Excellent interpersonal and communication skills
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
