The Role
Provides first- and second-level IT support, manages Microsoft 365, user access, endpoints, assets, licenses, and employee IT lifecycle processes. Maintains IT governance documentation, policies, registers, reporting, and compliance activities while improving operational processes through technology, automation, and AI. Supports user adoption through training, awareness, and communications.
Summary Generated by Built In
- Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.
- Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
- Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
- Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
- Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
- Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.
Requirements
- University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
- Minimum 2 years of relevant experience in IT operations, infrastructure and project management
- High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles
- Excellent communication and interpersonal skills, with a strong command of spoken and written English
- Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision
Skills Required
- University degree in Information Technology, Computer Science, Information Systems, or a relevant discipline
- Minimum 2 years of relevant experience in IT operations, infrastructure, and project management
- High proficiency in Microsoft technologies, cloud platforms, infrastructure management, and digital transformation initiatives
- Knowledge of IT governance, risk management, and business continuity principles
- Excellent spoken and written English communication skills
- Strong interpersonal skills and ability to build relationships across organizational levels
- Ability to work independently, proactively, accountably, and with minimal supervision
- Ability to work effectively in a multicultural environment
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The Company
What We Do
Porsche Financial Services, Inc. (PFS) is the dedicated financial services company for Porsche Cars North America and provides custom financial solutions and products to Porsche customers and dealers in the US and Canada. In 2012, PFS expanded its North American operations and became the financial services provider for the exclusive brands of the VW Group- Bentley, Lamborghini and Bugatti. As an integrated premium financial services provider, every new product- whether it be a leasing offer or a service offer- contains the DNA of some of the world’s most exclusive vehicle manufacturers.
