Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Innovation + Collaboration that matters! Join Donaldson Filtration Solutions as Specialist IT Field Services for both our locations in Leuven and Nivelles!
About the Role
We are looking for a proactive Specialist IT Field Service to deliver top-tier IT support. You will handle IT incidents and requests, both remotely and on-site, while supporting desktops, laptops, printers, and mobile devices. Additionally, you will oversee IT assets and lease contracts from A to Z.
Why Join us?
-
This is an exciting opportunity for an individual with strong problem-solving skills, a keen eye for detail, and a proactive approach to customer service.
-
If you thrive in a fast-paced environment and enjoy troubleshooting technical issues, we’d love to hear from you!
-
Work in a dynamic, international company with opportunities for career growth.
-
Competitive compensation package.
Your Responsibilities
-
Provide Level 2 support for IT-related incidents and service requests, ensuring prompt resolution and escalation when needed.
-
Deliver high-quality customer service with clear communication and strong follow-through.
-
Troubleshoot intermediate-level issues related to applications, operating systems (Windows 10/11), Active Directory, O365/SharePoint 365.
-
Manage IT assets and lease contracts efficiently, ensuring accuracy and compliance.
-
Procurement of hardware and telecommunication devices and services.
-
Support networking components, including TCP/IP, firewalls, LAN & WAN technologies, and VPN clients.
-
Assist with the configuration and maintenance of IP phones and softphone functionalities.
-
Collaborate with global IT teams, requiring occasional flexibility in working hours.
-
Utilize ServiceNow for incident tracking and management.
Your Qualifications & Skills
-
Education: College degree, technical certifications, or equivalent experience.
-
Experience: 2-4 years in IT troubleshooting and support (Service Desk L2 preferred).
-
Familiarity with IT Ticketing Systems and Microsoft technologies (Active Directory, SharePoint 365, Office 365 and Windows 10/11)
-
Basic knowledge of Azure Fundamentals is a plus.
-
Certifications: ITIL Foundation, MCSE, MCSA, or CCNA are a plus.
-
Strong analytical, problem-solving, and multitasking skills.
-
Excellent communication, organization, and attention to detail.
-
Proactive, independent work approach with a commitment to high-quality customer service.
-
Languages: English (Required), French (Preferred) & Dutch (a plus).
#LI-GP1
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Similar Jobs
What We Do
Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.
