Specialist, Infrastructure Operations Analyst II

We’re seeking a future team member for the role Specialist, Infrastructure Operations Analyst II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Pittsburgh.

In this role, you’ll make an impact in the following ways:

• Collaborate with cross-functional teams, including Application Developers and various support teams, to deliver scalable and reliable batch processing solutions
• Maintain batch applications and workflow utilizing approved scheduling software tooling 
• Build automation-driven workflows to improve operational efficiency, streamline data processing, and enhance system performance
• Ensure seamless integration between batch systems, databases, APIs, and external applications to support end-to-end processing
• Optimize database queries and data models to enable efficient batch execution in distributed environments
• Implement robust error handling, restart/recovery mechanisms, and logging to ensure resilience and operational stability
• Monitor batch job performance, scheduling, and dependency management to meet processing deadlines and service expectations
• Provide production support for batch processes, including troubleshooting, incident resolution, and continuous improvement initiatives

To be successful in this role, we’re seeking the following:

• Strong experience in abend recovery, batch restart procedures, and production support, with the ability to resolve job failures quickly and minimize business impact
• Proficiency in request processing and batch operations, ensuring accurate handling of scheduled workloads and timely completion of critical processing cycles
• Hands-on experience with batch scheduling tools and job dependency management, with a solid understanding of workflow orchestration in enterprise environments
• Ability to manage incident escalation effectively, coordinating with application, infrastructure, and support teams to drive timely resolution of production issues
• Knowledge of incident and problem management processes, including root cause analysis, issue tracking, and implementation of preventive actions
• Experience in metric reporting and operational monitoring, with the ability to analyze batch performance, identify trends, and support service level objectives
• Familiarity with code deployment and release support activities, ensuring smooth implementation of batch changes across development, test, and production environments
• Strong understanding of production control, operational stability, and batch lifecycle management in high-volume processing environments
• Working knowledge of enterprise support tools, job monitoring dashboards, and service management platforms is preferred
  • Knowledge of batch scheduling software such as Control-M, z/OS, TSO/ISPF, and JCL 
  • Familiarity with GitLab, ServiceNow, and Microsoft Office tools is a plus 
• Solid grasp of process improvement, documentation, and collaboration across support and development teams

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.