Specialist, Implementations

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

As a member of the Ryan Platform client services team, this position will help us deliver on our TaxFeed product subscriptions. TaxFeed is Ryan’s proprietary property tax data product that brings a client’s property tax data to their property tax management system. This product allows its users to spend less time entering data, find issues quickly, more accurately budget and forecast their tax expense, have greater success in property tax appeals, and run a more efficient property tax department.
The Specialist, Data Implementation is a client facing role (US Employees Only) where you are expected to assist the Senior Specialist, Data Implementations or Manager, Data Implementations on client implementations and other special projects. This includes attending all internal meetings, client kickoff and status update meetings, updating the project plan Smartsheet, and tracking individual time spent on implementation tasks. You will also be tasked with leading your own minor implementation projects not to exceed 2 concurrent projects.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team member experience.
• Collaborate with other Ryan groups to develop plans and build strategies that lead to client satisfaction.
• Possess excellent written and verbal communication skills.
• Continuously look for ways the team can achieve optimal efficiency.
• Articulate technical issues or improvements to the development team.

Client:

• Provide frequent updates to clients and address any questions or concerns in a timely manner.
• Understand each client’s unique business needs and ensure that our data products are structured in a way to help meet those needs.
• Recognize, diagnose, and resolve any client issues.
• Electronically deliver time-sensitive data to clients.
• Consistently drive exceptional client service.
• Manage up to 2 clients implementations independently.

Value:

• Technical skills including running and writing database queries
• Knowledge of the basics of one or more of commercially available property tax software systems in the market (PTMS, ONESOURCE Property Tax, PropertyPoint, itamlink, etc.). 

Education and Experience:

• Bachelor’s degree in Business, Accounting or any Technical degree is preferred or equivalent work experience. 
• Property Tax experience preferred (not required).
• 1-2 years’ experience in client services role or project management

Computer Skills:

• Experience with PTMS, OPT, Itam or other commercially available property tax systems preferred. 
• Experience using Microsoft Excel and basic Office products. 
• Experience running and writing basic SQL queries

Supervisory Responsibilities:

• No supervisory responsibilities

Work Environment:

• Standard indoor working environment
• Occasional long periods of sitting while working on the computer
• Remote work allowed

Equal Opportunity Employer: disability/veteran