The Role
Responsible for providing complex solutions support to clients, troubleshooting software issues, managing escalations, and conducting research into software and infrastructure problems.
Summary Generated by Built In
Job Description:
The Specialist I, Client Services is responsible for providing complex solutions support to Clients utilizing a broad product and technical skillset.- Respond and provide reactive and proactive software support to internal and external customers
- Troubleshoot and assess software platforms and multi-tier web applications.
- Identify and document application defects and problem resolution.
- Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule.
- Conduct research into software and infrastructure related issues.
- Assess architecture and current hardware limitations and recommend solutions.
- Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.
- Bachelor’s Degree in computer science, software engineering, or related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 1+ years of experience in software engineering or technical client support.
- 1+ years of experience in a customer facing environment.
Knowledge, Skills & Abilities:
- Knowledge of: Healthcare industry information systems; IT Infrastructure Solutions; Internet technologies; practices, tools, and techniques for communicating with a customer; customer support, customer application support best practices; software, technologies, and applications; proprietary software troubleshooting; Microsoft Office Suite.
- Skill in: Troubleshooting, computer, and technical skills; interpersonal skills; working as a member of a team; problem and situation analysis; establishing and maintaining effective working relationships; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships.
- Ability to: Conduct detailed discovery to obtain scope and impact of issue; apply principles of logical or scientific thinking; look beyond standard solutions; train, mentor, and lead others; foster teamwork; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Microsoft Office Suite
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
