About this opportunity
We are seeking an E2E Solution Architect - Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience.
This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams.
What you will do
- Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks.
- Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers.
- Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities.
- Conduct network performance analysis, investigate anomalies, and recommend optimization measures.
- Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues.
- Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution.
- Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance).
- Manage escalations, outages, and high-priority incidents with structured communication.
- Provide feedback for process/tool improvements and drive knowledge sharing across teams.
- Engage in automation initiatives to enhance efficiency.
- Contribute to Network Strategy, Transformation, and Digitalization initiatives.
- Lead Service Improvement Plans (SIPs) to enhance customer experience.
The skills you bring
- Degree in Engineering or equivalent experience.
- 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments.
- Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies.
- Relevant management and technical certifications are an advantage.
- Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines).
- Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.).
- Hands-on experience with network monitoring, fault management, and performance tools.
- Excellent customer service, stakeholder management, and communication skills.
- Strong troubleshooting and problem-solving ability with proven escalation management experience.
- Ability to work under pressure, manage multiple priorities, and lead during crises.
- Self-motivated, proactive, result-oriented with strong leadership qualities.
- Excellent time management, interpersonal, and organizational skills.
- Skills in tracing & decoding customer complaints.
- Tenacity, perseverance, and flexibility in working hours.
- Fluent in English (other languages beneficial).
- Developed skills in knowledge sharing and creating a learning culture.
Skills Required
- Degree in Engineering or equivalent experience
- 10+ years of hands-on experience as a Fixed Network Expert
- Strong knowledge of IP protocols for Fixed & Enterprise Networks
- Relevant management and technical certifications
- Strong technical expertise in IP/MPLS, DWDM, and Access Networks
- Familiarity with multi-vendor environments
- Hands-on experience with network monitoring and performance tools
- Excellent customer service and communication skills
- Strong troubleshooting and problem-solving ability
- Self-motivated, proactive, and result-oriented
- Fluent in English
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
