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About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live production support assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
The gateways supported are- Cybersource, MPGs, N-Genius Online.
In addition to this the team will assist projects, new releases, product updates on the new gateway.
Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
Responsibilities:
Knowledge of payment gateways
Experience of onboarding merchants on different gateways
Patience, attending calls to troubleshoot with merchants/Developers all over the world.
Configuring production setups
Experience in handling production issues
Unlocking / Locking the merchant accounts based on requests
Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Knowledge of payment gateways
- Experience onboarding merchants on different gateways
- Patience and ability to troubleshoot with merchants and developers worldwide
- Experience configuring production setups
- Experience handling production issues
- Ability to lock and unlock merchant accounts based on requests
- Ability to maintain relevant product and support-policy knowledge
- Ability to deploy code using system tools and monitor implementations
- Ability to identify and resolve potential issues with development teams
- Ability to develop and maintain problem-resolution knowledgebases
- Ability to document issues, changes, and instructions
- Ability to understand business needs and create system-based solutions
- Ability to advise stakeholders, report trends, and recommend system changes
- Ability to participate in complex projects and coordinate multiple groups
NI (National Instruments) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NI (National Instruments) and has not been reviewed or approved by NI (National Instruments).
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Healthcare Strength — Health coverage including medical, dental, vision, and mental-health support is prominently featured in company materials and workplace listings, and feedback suggests these benefits are a consistent strong point.
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Retirement Support — Retirement programs such as a 401(k) and profit sharing are repeatedly highlighted as part of the total rewards, and feedback suggests these offerings provide solid long-term support.
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Parental & Family Support — Paid family and parental leave are described as part of a comprehensive package, and feedback suggests these leave benefits contribute positively to the overall experience.
NI (National Instruments) Insights
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
