Commercial Demand Planner MEMA

Position Title:Commercial Demand Planner MEMA
Position Type: Regular - Full-Time
Requisition ID: 45491
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
The Demand Planner MENA produces accurate, agreed demand forecasts for the Middle East and North Africa (MENA) markets, so that McCain has the right products available for customers - without stockouts or excess inventory. The role balances approximately 60% of its time on demand planning and 40% supporting Customer Service with order fulfillment and customer needs, keeping sales plans and customer deliveries aligned.
What you'll be doing.
Demand Planning (~60% of time)

• Build and maintain the rolling demand forecast for assigned MENA markets and customers, using statistical models, trend analysis, historical data, and market knowledge.
• Lead the monthly consensus review with the Sales team, challenge forecasts against actual sales, and commit the most accurate demand plan.
• Track forecast accuracy at product level, explain gaps, and recommend corrective actions to the Commercial Demand Manager.
• Keep forecast data reliable by cleaning sales history and maintaining master data, including new product codes and delistings.
• Identify risks and opportunities with Sales (promotions, product launches, delistings, market changes) and share them in the Sales and Operations Planning (S&OP) process.
• Share demand plans and constraints with Supply Planning, Logistics, and Customer Service so supply decisions are based on the latest demand view.
• Prepare monthly reports on forecast accuracy, demand trends, and inventory risks for the Commercial Demand Manager and stakeholders.

Customer Service Support (~40% of time)

• Support the Customer Supply Chain Lead with the order-to-cash cycle for key customers, from order processing to product delivery.
• Match customer orders against forecast and available stock, and flag potential stockouts or overstock early to Sales and Supply Planning.
• Coordinate with sourcing units, shipping forwarders, and third-party logistics providers (3PLs) to confirm shipments and close the delivery cycle.
• Respond to customer queries and complaints about orders and deliveries, and follow up until they are resolved.
• Represent the customer view in demand planning discussions, such as product launches, relaunches, and logistics needs.

What you'll need to be successful.

• Bachelor's degree in Supply Chain, Business Administration, Economics, Finance, or a related field.
• 2-3 years of experience in demand planning, forecasting, supply chain, or customer service within FMCG or the food industry; experience with international or multi-market operations is preferred.
• Strong analytical skills, with the ability to turn data into clear messages for Sales and Supply Chain stakeholders.
• Proficiency in demand planning or ERP systems (e.g., SAP or Integrated Business Planning) and advanced Excel; Power BI is a plus.
• Good knowledge of the S&OP process, international logistics, and the order-to-cash cycle.
• Proven stakeholder management skills with the ability to influence Sales, Supply Chain and Commercial teams.
• Clear written and spoken communication in English; Arabic is a plus.
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.

About the team .
The Demand Planner MENA reports directly to the Commercial Demand Manager within the Sales function and works as part of a cross-functional team covering the broader MENA region. The role collaborates closely with the Customer Supply Chain Lead, the regional Sales team, and Supply Planning & Logistics, acting as a key connector between commercial and operational teams to ensure customers are always served with the right products at the right time.
About McCain .
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Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
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The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
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Job Family: Sales
Location(s): AE - United Arab Emirates : Dubai : Jebel Ali
Company: McCain Middle East FZE