Job Description Summary
Location: Makati, Philippines#LI-Hybrid
This role is based in Philippines. Novartis is unable to offer relocation support: please only apply if accessible.
Support country/cluster/sub region onsite services and service delivery organization in support of end user devices, workplace, network and last mile infrastructure services .Focus on end user experience
Job Description
Key responsibilities:
- Support country/cluster Digital Workspace Operations organization and to deploy and drive adoption of DDIT services.
- Member of onsite services and service delivery organization in support of end user devices workplace network and last mile infrastructure services
- Support new solutions to end user adoption and deployments
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)
- Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards, implementing measures, providing training and resources, supporting employee well-being, investigating incidents, and collaborating with HSE teams to maintain a safe environment while adhering to quality, ethical, health, safety, and environmental requirements.
Essential Requirements:
- Experience working cross functionally and cross countries.
- Relationship Management.
- Major Change.
- IT Infrastructures
- IT Service Delivery
- IT Service Management.
- IT Governance
- Digital capabilities
Desirable Requirements:
- Effective use of technology
- Stakeholder Engagement.
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Skills Desired
Information Technology (IT) Infrastructure, IT Governance, IT Service Delivery, IT Service Management (ITSM)Skills Required
- Experience working cross functionally and cross countries
- Relationship Management
- Major Change (Change Management)
- IT Infrastructures
- IT Service Delivery
- IT Service Management (ITSM)
- IT Governance
- Digital capabilities
- Effective use of technology
- Stakeholder Engagement
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
Novartis Insights
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
