The Role
Job Description Summary
As a Specialist in Customer Engagement Compliance, you’ll play a vital part in ensuring transparency and integrity across our US Operational control programs. From auditing expense reports to collaborating with cross-functional teams, your work will directly support Novartis’ mission to reimagine medicine and uphold the highest standards of ethical conduct.
Job Description
Key Responsibilities
- Review and audit expense reports submitted via Concur within defined timelines
- Communicate with sales teams to clarify inaccurate or incomplete expense entries
- Document new processes and update existing ones as needed
- Prepare clear audit findings and communicate them to employees and managers
- Identify and escalate application issues to management promptly
- Extract and allocate reports for team review and tracking
- Respond to audit-related inquiries within turnaround time (TAT)
- Participate in special projects and support ad hoc compliance tasks
- Maintain effective communication with internal stakeholders and clients
- Contribute to a culture of compliance, accuracy, and continuous improvement
Essential Requirements
- 1 to 4 years of professional experience in a compliance or audit-related role
- Familiarity with SAP Concur or similar expense management tools
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Excel for data handling and reporting
- Ability to write professional emails and communicate findings clearly
- Experience coordinating with internal teams and external stakeholders
- Strong attention to detail and ability to meet deadlines
- Willingness to learn and adapt in a dynamic, team-oriented environment
Desirable Requirements
- Knowledge of US compliance regulations
Skills Desired
Audit Assurance, Audit Assurance, Auditing, Audit Management, Audit Methodology, Audit Planning, Audit System, Business Dashboards, Communication, Compliance, Compliance Management, Compliance Risk, Compliance Risk Management, Cross-Functional Teamwork, Data Management, Data Monitoring, Data Visualization, Diversity & Inclusion, Finance, Healthcare Risk Management, Law (Legal System), monitoring, Monitoring Control, Monitoring Tools, Operational Risk Management {+ 6 more}Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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The Company
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
