Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide deep specialist knowledge to the Custody Operations team, including complex issue resolution management, the management of day to day client escalations and providing SME Custody Operations advice to ICS projects and the Operations & Business Leadership. Support and develop the Custody Operations team to maximize overall efficiency and team performance to promote a positive overall client experience, while minimizing operational incidents and mitigating risk.
Qualifications
Minimum Qualifications
Type of Qualification: Banking Diploma
Experience Required
- Banking operations experience
- Being point person for multiple product processes
Additional Information
Outputs:
- Act as a Risk Champion ensuring the adoption of Risk items into the team's processes and procedures.
- Act as the subject matter expert for Custody Operations and provide advice to support on ICS projects and the Operations & Business Leadership.
- Contribute to the Custody Operations team strategy ensuring that objectives set are aligned to not only the Operations function but also the distribution channels.
- Design and implement appropriate service standards by understanding customer needs and ensuring the delivery of an exceptional levels of service to clients through all servicing channels.
- Drive the vision through to completion, ensuring that the team and wider stakeholder networks buy into the vision.
Technical Competencies:
- Active Listening
- Data Management (Trading, Transacting)
- Deal or Trade Life Cycles
- Exception Handling
- Product and Services Knowledge
- Query Resolution
- Settlement Process
- Settlement Systems
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
