At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.
How will you make an impact?
- Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, and required documentation.
- Facilitate clear, consistent communication with all stakeholders (incl. leadership).
- Track action items and drive accountability across teams.
- Identify and mitigate risks and manage escalations professionally.
- Guide teams through launch readiness, deployment, and project closeout.
- Support continuous improvement by identifying process gaps and opportunities.
- Adapt to shifting priorities in a fast‑moving environment.
Have you got what it takes?
- IT experience: 8-11 years
- 4 years of project management experience leading multiple concurrent projects in customer‑facing environments.
- Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.
- Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.
- Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
- Strong communication, stakeholder management, and client‑facing leadership skills.
- Highly organized, detail‑oriented, and adaptable under tight deadlines.
- Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
- Solution‑oriented mindset with a collaborative, team‑first approach.
- Willingness to work in US shift (5 PM – 2 AM IST)
You will have an advantage if you also have:
- Experience working with Waterfall/Agile methodologies
- Experience with Onsite and offshore delivery model
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11642
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 8–11 years of IT experience
- 4 years of project management experience leading multiple concurrent projects in customer-facing environments
- Experience managing end-to-end delivery using Agile, Waterfall, and hybrid or iterative approaches
- Experience supporting technical, AI/GenAI, and software delivery projects
- Ability to translate complex technical concepts for non-technical stakeholders
- Proficiency developing project plans, forecasting timelines, and managing risks, issues, and escalations
- Strong communication, stakeholder management, and client-facing leadership skills
- Highly organized, detail-oriented, and adaptable under tight deadlines
- Proficiency with MS Project, Salesforce, Jira, Asana, Smartsheet, or similar project management tools
- Comfort reporting on KPIs and delivery metrics, including Power BI
- Solution-oriented, collaborative, team-first approach
- Willingness to work the US shift from 5 PM to 2 AM IST
- Experience with Waterfall and Agile methodologies
- Experience with onsite and offshore delivery models
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
