Specialist, Cardholder Services Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Cardholder Services Product Management

Specialist, Product Management
Overview
Mastercard Loyalty Solutions provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Specialist will work across all functions of the Cardholder Services business. This important will be accountable for impactful communications, competitive intelligence, reporting and KPIs and supporting strategic initiatives.
The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance and Technology to gather, aggregate and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn and highly motivated – and, fantastic communication skills are essential for success!
Roles and Responsibilities
• Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock value
• Develop working relationship with internal stakeholders, and act as trusted and reliable partner who can act independently
• Own KPIs across team, monitoring performance and reporting
• Monitor competitive intelligence and progress against objecitves to ensure competitive differentiation
• Lead team meetings, managing agendas and creating presentations
• Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Qualifications
All About You
The essential knowledge, skills, and experience for this position:
• Strong PowerPoint skills, ability to develop compelling presentations is a must
• Proactive, independent thinker, not afraid to ask questions, challenge status quo and seek solutions that balance multiple points of view.
• Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
• Expertise with reporting tools (Salesforce, Tableau, etc)
• Highly effective communicator with excellent presentation skills
• Proven track record working managing reports, KPIs, roadmaps, key deliverables
• Passion for being a part of a team and collaborating
Preferred qualifications
• Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
• Experience managing tasks or workstreams in a collaborative team environment with third parties
• Relevant industry expertise
• Develop compelling content, presentations about our benefits, product strategy and roadmap
• Ensure that reporting systems are accurate and up to date (Salesforce, Tableau, etc)
• Develop comprehensive monthly analysis of KPIs deriving insights and making recommendations, based on data from multiple sources
• Ensure cadence of performance reviews with external providers is executed as planned, create template, and ensure they are filled and accurately reported

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.