Specialist, Business Capability Team Analysis (Salesforce Product Owner)

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

In joining the CRM Engagement Solutions Team, a part of Shared Business Solutions (SBS), you'll become part of a highly capable and extraordinary group of Salesforce experts, ready to support our Sales and Service customers across Nationwide Financial. This role supports Salesforce, the Nationwide Financial Customer Relationship Management (CRM) platform. 

This position is for a Business Product Owner (PO). PO’s “own” the Salesforce CRM product by delivering capabilities across Sales/Service Cloud. Partner with stakeholders, architects, and developers (Business Config & IT) to deliver high-value features, ensuring robust governance, data quality, and measurable outcomes for the platform. 

In 2026, Salesforce is standing up 2 development lines to accelerate Salesforce enhancements and run support for the platform. 

Based on capacity and business demand, this role may expand to include additional responsibilities within the team, utilizing relevant experience to support the broader Salesforce ecosystem as required.

Key Responsibilities:
•    Support and execute on product vision, roadmap, and quarterly objectives
•    Define and drive release schedule, to coordinate & deliver CR's for both Configuration and the IT dev line
•    Transfer business outcomes into epics/features/stories for development, execution by IT line
•    Lead backlog refinement, sprint planning, and release readiness in an agile environment
•    Govern release calendars, ensure UAT and provide sign-off on releases
•    Collaborate with architects on solution design and with QA on test strategy
•    Serves as the conduit between our teams, Nationwide Technology (The Force) and the SBS portfolio to ensure projects and enhancements are prioritized or backlogged
•    The Product Owner is responsible for coordinating with the Salesforce Product Manager, other Product Owners, Salesforce Leadership and Portfolio Leaders to define and prioritize projects, base camps, and requirements for the Salesforce Teams
•    1-2 years of experience with Salesforce preferred Salesforce Administration Certification credential a plus (not required)

Interested Applicants should be:

•    Ready and willing to help NF Shared Business Solutions provide tools, resources, and expertise to drive effective execution and partnership across NF, improving efficiency, accountability, and collaboration
•    Understanding of Nationwide Financial, it’s Associates, Customers and Partners are highly valued
•    Have a working knowledge of Salesforce and how its capabilities are leveraged across Nationwide Financial
•    Able to learn on the fly, adapt to a fast-paced environment and provide extraordinary customer service

Skills and Experience Needed:  
Candidates should possess the following characteristics/experience:
•    Highly engaged, takes initiative, self-motivated
•    Organization & prioritization skills
•    Strong communication skills (both verbal and written)
•    Great deal of probing/observational and problem-solving skills
•    Ability to develop strong working relationships with various business partners across levels of leadership
•    Able to juggle multiple tasks under tight deadlines & stressful situations
 

This role will be expected to work a hybrid in-office schedule out of our Columbus location (2-3 days per week).

This is an F4 band role.

#LI-COLE

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!
As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.
You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers.   Provide insights to Business Capability Manager on areas of opportunity and/or focus.        

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.                                                                          

• Keeps up on the latest industry trends as well as customer needs and behaviors.    

• Continually leverage technical skills and expertise and teach/train less experiences team members.                               

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.  Experience executing in an agile environment, product-centric principles and managing mid-level initiatives. 

Knowledge, Abilities and Skills: Sound knowledge of insurance industry, agile planning practices and customer design principles. Ability to analyze quantitative and qualitative information and summarize for consumption by all levels. Ability to develop recommendations and influence the strategic vision and multi-year roadmap. Strong business process design skills and ability to communicate findings in a clear and concise manner. Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters. Strong oral and written communication skills are crucial. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

  

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.   

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Business Capability Team Analysis : $88,000.00-$164,000.00

The expected starting salary range for Specialist, Business Capability Team Analysis : $88,000.00 - $132,000.00