Specialist Association Governance

As a Hilton Grand Vacations (HGV) Association Governance (AG) Specialist within the Association Management Services (AMS) department, you will ensure the fulfillment of managing and administering compliance services as outlined in the management contracts between HGV and each Association. This role is tasked to ensure that management, financial, and administrative services provided by HGV pursuant to the management agreement between HGV and each association, remain in compliance with the governing documents of individual associations and state statutes of multiple states. An Association Governance Specialist must cultivate and build healthy, productive relationships with each association’s board of directors, resort management personnel, HGV legal department, association counsel, and all corporate level partners. Working as a liaison between HGV and the board of directors, and owners within multiple associations, the association governance specialist is involved in all aspects of managing the  legal compliance, financial and administrative affairs of each association.

This position may be full time in office, a combination of in-office and remote, or primarily remote – TBD based on region and at the discretion of the regional AG leader.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary: 

• Independent research and input of budget information for each association regarding number of units within the association, different unit types, how assessments should be allocated based on governing documents.
• Under the direction of the legal department, creation of legally binding consents and resolutions for board approval
• Assist in managing the verification of internal and board approved reserve funding and spending, management of board approval of project management agreements. 
• Verification of accuracy and compliance with governing documents and billing policies of all owner billings.
• Independently research and manage necessary action for notices required by governing documents and/or state statutes for annual meetings, budget meetings, and other items which require notice to the ownership including customization of mailing template and creation of proxies to meet association needs and legal requirements and the engagement of third-party source for mailing.
• Managing auditor engagement approvals, billing policy approvals, budget approvals, reserve request approvals, acceptance of annual financial audits for each association, and approval of other miscellaneous matters requiring approval from the board of directors of individual associations.
• Assist in managing the engagement of and working directly with HGV attorneys and outside counsel for individual associations as necessary for special or complex projects.
• Ensures compliance with established guidelines and protocols including:
  • Compliance with governing documents and state and local statutes in the operations of timeshare and condominium regimes.
  • Maintenance of the database established to house all governing regime documents, contracts, agreements and licenses for each client association; ensure accurate, timely and consistent communication with board and association members of all reporting requirements as required by law and developed by Resort Operations.
  • Responsible for the production, distribution, and receipt and certification of all proxies and ballots for client associations, as well as coordinating, attending, and assisting with the facilitation of meetings of all client associations.
• Performs day to day operations of association governance which include:
  • Managing correspondence with resort contacts and corporate partners.
  • Prepare and distribute to membership and board all association meeting notices, board books,  quarterly board reports, and quarterly or semi-annual newsletters.
  • Coordinate, attend, facilitate registration, and ensure minutes are captured at all association meetings -board and membership.
  • Consult with resort leaders and staff to ensure accurate database of all association information, board contact information, association contracts and tracking, meeting dates and timelines. Track compliance with documents, statutes, and HGV directives.
  • Management of board relations and communication - directly interacts with individual owners and board members through frequent correspondence, phone contact, and in person at association meetings. 
• Provide consultative support to our resort managers in the management of HGV managed resorts client association boards and providing association governance services for client associations. 
• Serve as liaison with corporate and site personnel to facilitate the timely resolution of all business issues relating to the association boards and ensure all such issues are addressed. 
• Participate in the ongoing development, coordination, training and coaching of all board and association governance programs for resort leaders and client board members. 
• Special projects to be performed as needed which may include management agreement approval, assessment, billing and collection policy updates, document amendment approval and special document research. 
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Required Qualifications: 

• Must be a self-starter and have the ability to work independently. 
• Detailed oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately. 
• Must be able to interact with a wide range of people with effective rapport building and relationship skills. 
• Compelling verbal, written, and presentation skills. 
• Must be PC proficient with fluency in Microsoft Office applications. 
• Must be able to meet deadlines and work for multiple managers under minimal supervision. 
• Strong planning and organizational skills. 
• Must have follow-through process on short and long-term programs. 
• Strong ability to multi-task and ability to deal with ever-changing situations with ability to work under pressure with changing directives.
• 1-3 years of related experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.