Specialist Account Manager - Asia

Job Category:

Sales & Business Development

Pay Grade Range:

S$50,425.00 - S$117,655.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Reporting to the Head of Sales and Business Development, the Specialist Account Manager is passionate about with working with sales and strategic accounts to provide subject matter expertise across Altus Group solutions as part of the pre-sales, sales and marketing process. This role will work as the bridge between the sales, services and technical teams, by providing valuable insights and solutions to potential and existing clients.

Key Responsibilities

• Use in-depth product knowledge to provide product demonstrations and technical support in the pre-sales process. Collaborate with the sales team to develop tailored presentations and proposals
• Collaborate with sales and customer success teams to create tailored new business, upsell / cross-sell strategies and campaigns.
• Develop and manage strategic account plans within allocated key accounts to maximize customer success and map and grow key customer relationships.
• Facilitate effective communication of customer requirements and specifications to internal teams including sales, services, training and support for products and implementations
• Conduct thorough research on prospective clients and their industries.
• Maximize the use of customer success tools and CRM systems to track client interactions, monitor progress, and ensure consistency in service delivery.
• Understand customer needs and goals to provide tailored support to address any client issues or concerns promptly, coordinating with internal teams to resolve issues with the goal of improving the client’s NPS score.
• Analyze client data to identify trends, usage patterns, and areas for improvement. Report on key metrics related to client retention, upselling, and overall satisfaction to senior management.
• Act as the voice of the customer within the organization, providing feedback to Product, Marketing, and services teams to drive continuous improvement
• Meet or exceed upsell and expansion targets through effective relationship management and consultative selling. Achieve this by working in conjunction with the client and the development team to arrive at the recommended solution and provide direct support in meetings and presentations.

Key Qualifications

• Bachelor’s degree in real estate, finance, business administration or a related field
• 5+ years of experience in SaaS technology specialist roles or enterprise account management / customer success
• Demonstrated experience managing multiple high value enterprise accounts
• Commercial real estate industry experience and good understanding of the ARGUS / valuation process is an asset
• Extensive CRM experience: experience with CRM such as Salesforce
• Proven success of meeting or exceeding quotas and targets while in a CRE solutions role
• Excellent communication skills - written, oral, reporting, diagrams and presentation
• Languages: Fluent in English with any other additional local languages an advantage.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.