WHAT YOU GET TO DO:
Support customer specific service level agreements for our top shippers
Use critical thinking to identify and forecast potential challenges with load operations
Manage communication and resolve load challenges when they arise
Work with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.
Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
Consistently meet performance expectations in service, and tracking
Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
YOU HAVE EXPERIENCE:
- 2+ experience in customer service (preferred over brokerage)
- Fluent in English, both verbal and written
- Proven ability to maintain high levels of customer service
- Strong verbal and written communication skills
- Effective problem-solving skills; able to think outside the box
- Familiarity with U.S. geography
- Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
- Call center customer service experience is a plus
Skills Required
- At least 2 years of customer service experience
- Fluent English communication, verbal and written
- Ability to maintain high levels of customer service
- Strong verbal and written communication skills
- Effective problem-solving and critical-thinking skills
- Familiarity with U.S. geography
- Self-motivated, proactive, and results-oriented approach
- Call center customer service experience
Loadsmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loadsmart and has not been reviewed or approved by Loadsmart.
-
Leave & Time Off Breadth — Unlimited PTO (“Loadie Time Off”) and sick time are described in postings as available without a limit, broadening flexibility for time away. Availability is noted across many U.S. roles, though exact application can vary by position and location.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is consistently cited in job postings, indicating a solid core health offering. This breadth forms a standard tech-style benefits baseline for U.S. employees.
-
Equity Value & Accessibility — Stock options are frequently offered and positioned as competitive alongside base pay and other benefits. This ownership component is presented as a meaningful part of total rewards.
Loadsmart Insights
What We Do
We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’, we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers, brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information, please visit: https://loadsmart.com
