JPMorganChase is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
As a Client Ops Manager II within Billing Operations, you are expected to be able to complete full review of assigned cases within defined SLA.
Job Responsibilities:
- Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.
- Performs thorough review of the set up cases assigned and complete these within a defined SLA
- Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience
- Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed
- Assist your manager for any BAU-related metrics reporting
- Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
- Represent the team through various forums
Required qualifications, skills and capabilities
- Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.
- Good background in basic accounting.
- High energy and strong leadership abilities.
- Strong organizational & proven time management skills.
- Confident communicator in all mediums to both internal and external clients
- Strategic thinker, able to review and implement process improvements
- Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines
- Ability to work closely with others to achieve functional goals.
- Excellent coaching and mentoring skills.
- Strong analytical and problem solving skills.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Knowledge of Investor Services products, including Custody, Fund Administration, and Fund Accounting
- Basic accounting background
- High energy and strong leadership abilities
- Strong organizational and time management skills
- Confident communication with internal and external clients
- Strategic thinking and ability to implement process improvements
- Strong risk and control awareness
- Ability to prioritize workloads and meet critical deadlines
- Ability to collaborate effectively to achieve functional goals
- Coaching and mentoring skills
- Strong analytical and problem-solving skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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