Provides support in establishing scalable ARM servicing capabilities and improving the effectiveness, accuracy, and efficiency of department functions.
What You'll Do
- Provides a wide range of support within the Special Products operations.
- Performs activities associated with Adjustable Rate Mortgages and monitoring service delivery/productivity/quality standards and compliance to associated regulation and investor guidelines, including: ARM Plan Setup and daily/weekly index updates, ARM Loan Maintenance and Working Exception Reports, and ARM Audit and other ARM Duties as needed.
- Performs activities associated with the processing of Servicemember’s Civil Relief Act (SCRA), including: responding to SCRA Requests or Tasks promptly; determining eligibility for benefits: begin, end and tail coverage dates and notifying customers accordingly; work reports to ensure accurate and timely processing; other SCRA responsibilities as needed.
- Creates and maintains department documentation, including but not limited to policies and procedures as directed.
- Adheres to regulatory and legal requirements, including investor and state guidelines.
- Processes and monitors department report requirements and workflow to ensure accurate and timely completion.
- Supports additional servicing processes within the Special Products operations.
- Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
- Actively contributes to the results of a team and works toward achieving goals and objectives.
- Uses established procedures to perform assigned tasks. Work is routine
- Instructions may be detailed for new assignments
- No responsibility for the supervision of others
- Works under supervision applying established techniques, procedures or specific standards
- Work may be reviewed for soundness of judgment and overall accuracy
What You'll Bring
- High School diploma or equivalent
- 1-3 years of experience
- 2+ years of Special Loans experience working in a Mortgage Loan Servicing environment
- Working knowledge of fundamental concepts, practices and procedures of department/field
- Attention to detail and ability to understand complex transactions
- Results-oriented with a track record of delivering quantifiable results to the organization
- Understanding of Special Loans product and servicing scrutiny by regulators and compliance/risk implications
- Strong verbal and written communication skills
- Establishes effective working relationships at the work group level
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- High School diploma or equivalent
- 1-3 years of experience
- 2+ years of Special Loans experience in a mortgage loan servicing environment
- Working knowledge of fundamental concepts, practices, and procedures of the department or field
- Attention to detail and ability to understand complex transactions
- Results-oriented with a track record of delivering quantifiable organizational results
- Understanding of Special Loans products and servicing scrutiny by regulators, including compliance and risk implications
- Strong verbal and written communication skills
- Ability to establish effective working relationships at the work-group level
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
-
Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
-
Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
-
Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
