Company Overview
Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.
Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.
At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.
Job Summary
Donegal Insurance Group has an opportunity for a Special Investigation Unit (SIU) Manager to join our Claims team. This position will lead the Special Investigations Unit and oversee the investigation and handling of claim files and insurance-related activity requiring specialized investigative skills and experience.
The SIU Manager will provide leadership and direction to a team of SIU investigators while partnering closely with the Claims Department to identify, investigate, and resolve potentially fraudulent claims. The position will also provide investigative support on matters that may not involve fraud but require specialized investigation or assistance.
The successful candidate will be a strong leader and experienced investigator with excellent communication, organizational, analytical, and problem-solving skills. This is primarily an office-based position with some travel, including occasional overnight travel, as needed.
Responsibilities and Duties
- Lead, manage, and provide direction to a staff of SIU investigators, including assigning and monitoring investigative activities.
- Oversee the investigation and handling of claim files requiring specialized investigative services.
- Review investigative findings and provide guidance and recommendations to Claims personnel regarding claim resolution and potential fraud referrals.
- Partner with Claims leadership and department personnel to provide investigative guidance and support in the resolution of complex claims.
- Develop and deliver trainings for Claims Department personnel in fraud awareness, detection, investigation, and referral procedures.
Qualifications and Skills
- Minimum of 3 years of Insurance or Insurance related experience
- Minimum of 5 years of law enforcement or SIU investigative experience
- Bachelor's Degree or specialized training
- Proven leadership skills
- Experience conducting open source social media investigations preferred
- Data analysis/Investigative Analyst experience is a plus
- Microsoft Excel, Access and Word
- Combination of education and investigative experience considered
Starting Pay: The pay range for this position is $90,000 to $115,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.
The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Ongoing applications are being accepted.
Skills Required
- Minimum of 3 years of insurance or insurance-related experience
- Minimum of 5 years of law enforcement or SIU investigative experience
- Bachelor’s degree or specialized training
- Proven leadership skills
- Experience conducting open-source social media investigations
- Data analysis or investigative analyst experience
- Proficiency with Microsoft Excel, Access, and Word
- Combination of education and investigative experience
What We Do
Our family of property and casualty insurance companies provides full lines of personal, farm and commercial insurance products across multiple regions of the United States. We are proud of our heritage, which spans nearly 130 years in the insurance business.
