Spanish Technical Onboarding Advisor

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We are looking for:  a Spanish Technical Onboarding Advisor

A Spanish Technical Onboarding Advisor is responsible for assisting newly signed-up customers in configuring basic account and phone system set up.  A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center.  He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures. 

• Receives transferred calls of newly signed up customers from Sales.

• Sets expectations that the transaction is not a User Training but a basic account setup only.

• Walks the customer through the Express Set Up, and probes for other basic account set-up needs.

• Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.   

• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.

• Provisions and set up RC-supported desk phones.

• Introduces new applications such as  Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.

• Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.

• Confirms and/or schedules Implementation Appointments.

• Walks customers through the Community Website and assists them with the sign-up process.

• Updates the Implementation Status, and documents the call in SFDC.

• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

• This role is highly visible across multiple departments and regions. This person is expected to provide excellent assistance to his dedicated region and/or English-speaking customers.

To succeed in this role you must have experience in:

• Completed at least 2nd year college in any related course. 

• Must be proficient in both English and Spanish Language

• Must have 2-3 years solid experience in Technical Support

• Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner’s thorough onboarding experience.

• Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.

• Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.

• Must reach out to new customers via phone and/or email to book them for an implementation appointment.

• Amenable in hybrid work arrangement  

• Amenable to report in Ortigas or Cubao 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you: 

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities 

• Have read and agreed to our Data Privacy Policy 

#LI-JS7