At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures.
Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.
With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.
At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.
We are looking for a Spanish Conversational AI Operations Specialist to help us build and support voice AI agents serving customers in the United States.
This role combines two areas:
- Testing and improving Spanish-language voice AI agents
- Providing customer support for live deployments during US business hours (Pacific Time)
You will work closely with Product, Engineering, and Implementation/Customer teams to ensure our AI agents deliver a high-quality customer experience.
What You'll Do- [QA] Test Spanish voice AI agents and validate conversation quality
- [QA] Review call recordings, transcripts, and AI interactions
- [QA] Identify language, pronunciation, conversational, and workflow issues
- [QA] Provide structured feedback to improve AI agent performance
- [Support] Support a few dedicated customers through email, tickets, and operational requests
- [Support] Troubleshoot basic issues and coordinate with internal teams for resolution
- [Support] Track customer feedback and communicate product improvement opportunities
- [Support] Help maintain a high-quality experience for live customers
- Native or near-native Spanish proficiency (Mexican Spanish)
- Strong written and spoken English
- Excellent attention to detail and communication skills
- Comfortable reviewing conversations and identifying issues
- Customer-focused mindset with strong problem-solving & communication skills
- Ability to work independently and manage multiple tasks
- Experience in QA, customer support, contact centers, or operations
- Exposure to voice AI, conversational AI, chatbots, or customer service technologies
- Experience working with US-based customers
Pay Range - $17–19/hr USD
Expected pay range for the role
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - https://www.prodigaltech.com/our-story
What shapes our thinking - https://link.prodigaltech.com/our-thesis
Our website - https://www.prodigaltech.com/
Skills Required
- Native or near-native Spanish proficiency (Mexican Spanish)
- Strong written and spoken English
- Excellent attention to detail and communication skills
- Comfortable reviewing conversations and identifying issues
- Customer-focused mindset with strong problem-solving and communication skills
- Ability to work independently and manage multiple tasks
- Experience in QA, customer support, contact centers, or operations
- Exposure to voice AI, conversational AI, chatbots, or customer service technologies
- Experience working with US-based customers
What We Do
Prodigal is a pioneer of Collection & Servicing Intelligence, a new category of AI software, which enables banks, lenders and collection agencies of all sizes to quickly and efficiently collect accounts receivables. Our cloud-native, Collection & Servicing Intelligence platform delivers actionable insights for banks, lenders, and ARM agencies to maximize revenue, optimize operations, and minimize compliance risk. Prodigal delivers artificial intelligence and machine learning capabilities to lenders and ARM agencies. Prodigal restores value from accounts past due and improves servicing productivity while retaining customer loyalty. We empower entire teams from executive leadership to representatives with data and insights needed to segment and prioritize accounts, to enhance portfolio yield, and to address procedural and legal (TCPA, FDCPA, UDAAP, ...) non-compliance. With our Collection & Servicing Intelligence Platform, senior executives have complete intelligence about expected liquidation, aggregated agent productivity, and FDCPA/TCPA non-compliance in real-time — an imperative for a modern collections business in an increasingly regulated environment. Prodigal is headquartered in the heart of Silicon Valley (Sunnyvale, CA) and is founded by industry veterans with deep expertise in financial services, predictive modeling, speech AI and core engineering. Our investors include top tier investors like Menlo Ventures, Accel andY Combinator. Prodigal has been featured in TechCrunch, American Banker, CBS News, Fortune, insideARM and other leading technology and financial services news sites.
