JOB SUMMARY
To effectively coordinate and manage the reservation and booking process for spa treatments to maximize revenue. To utilize strategic selling techniques to increase spa treatment and retail revenues. Assist with the arrival and departure experience to our guests and owners including guest billing and paperwork. To ensure the highest quality guest service and cleanliness throughout the Spa/Health Club. To assist in delivering a sensory experience and renewing environment to all our owners and guests.
CORE WORK ACTIVITIES
• Prepare and sell Food and Beverage and Retail items
• Give tours of The Spa
• Issue locker keys, robes, slippers, and towels
• Maintain the weight/exercise room equipment
• Assist with the daily adult and children’s activities
• Responsible for maintaining a cash bank drawer daily
• Enforce hotel safety standards
• Perform other duties and handle projects as assigned by Manager
• File daily reservations and other correspondence
• Maintain a clean and well-organized workstation
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to be persuasive with telephone sales skills.
• Knowledge about different packages available.
• Must be able to sit or stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 15 lbs. On a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Ability to speak, read, write, and understand the primary workplace language
- Good verbal and written communication skills
- Basic computational ability
- Basic computer skills
- Persuasive telephone sales skills
- Knowledge of available packages
- Ability to stand, sit, walk, and work for extended periods
- Ability to lift up to 15 pounds regularly
- Manual dexterity to operate necessary equipment
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
