Spa Receptionist

Posted 3 Days Ago
Be an Early Applicant
Buckeye, AZ, USA
In-Office
Entry level
Sports
The Role
Provides welcoming, personalized customer service to spa guests and residents. Promotes and sells spa services and products, explains activities, manages bookings, and handles rescheduling and cancellations. Reviews guest notes for booking issues, allergies, and special requests; communicates with service providers; completes opening, closing, cleanliness, and laundry duties. Requires consistent adherence to service protocols and a warm, professional presence.
Summary Generated by Built In
 
A self-starter, high energy employee is ideal here!
Consistently provide exceptional customer service experience by anticipating and meeting guests needs for spa services. Essential Functions: Promote a warm, relaxed feeling for members and guests. Interact appropriately with guest and residents whether it is through a conversation or a quiet presence. Address guest by their name each time they are encountered. Follow established protocols to provide consistent, excellent service. Arrive at least 15 minutes prior to the start of shift. Be extremely knowledgeable and be able to accurately describe and sell services and products offered at the Victory Spa. Educate guests on spa and club activities. Perform all opening and closing responsibilities as assigned. Assist in maintaining cleanliness throughout spa. Maintain excellent communication with service providers. Constantly review bookings and guest notes for the day for booking errors, double bookings, allergies, special requests, etc. Assist guests with rescheduling, canceling, or new bookings as requested. Assist with doing laundry for operators. Perform any other duties as assigned by the Spa Manager.

Indemnity Insurance offered

Earned Paid Sick Time

Employee Discounts and Free Golf!

401K with match after 6 months of employment


Mondays and Saturdays 9 AM - 5 PM

Skills Required

  • Self-starter with high energy
  • Ability to provide exceptional customer service
  • Ability to accurately describe and sell spa services and products
  • Availability Mondays and Saturdays from 9 AM to 5 PM
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The Company
HQ: Dallas, Texas
224 Employees
Year Founded: 2005

What We Do

Century Golf Partners is comprised of the most experienced golf and club management teams in the world. Founded in 2005, Century is an investment and management company created for the purpose of acquiring and managing private clubs, resorts and public golf courses. The senior management team has worked together for over 30 years and includes industry veterans from ClubCorp, American Golf and other successful clubs. The Century team has managed these companies and operated over 500 golf courses, which combined represent more than $6 billion in golf, hospitality and real estate assets. Given our years of management experience, we consider ourselves comprehensive business professionals. At the core, we are solutionists! Driven by our mission to be a good partner, we are forthright and pragmatic regarding the economic challenges facing the golf and club business today. We blend the art and science of hospitality with proven business fundamentals to create unique and effective solutions for the clubs, courses and resorts we serve. Century Golf employs thousands of highly dedicated people who are committed to superior management and service of golf operations including: member acquisition and retention, revenue generation, event programming, yield management, expense control, agronomy, private events and tournament sales, clubhouse operations, capital improvements, accounting and technology systems. Our team pioneered industry-leading revenue-generation, yield management programs and is an acknowledged industry expert in private club membership programs and golf revenue concepts. At a time when many focus solely on cost containment, Century Golf is successfully driving revenue growth through aggressive capacity utilization, creative programming and exceptional execution. As a principal, Century Golf stands accountable for its actions and its performance. This philosophy sets us apart and makes us a sought after business partner in the private club and golf industry.

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