European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.
COMPENSATION & BENEFITS
Annual Base Salary Range + Additional Compensation:
- Commissions opportunities
- Performance-based bonuses
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off Bank (Vacation, personal, and sick time)
- Pet Insurance
- Employee discounts (Free waxing services + 40% off retail products)
- Short-term and long-term disability coverage
- Employee Assistance Program (EAP)
- Wellness program participation
What You'll Do
As the Spa Manager, you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position.
Key Responsibilities
- Lead, coach, and develop a high-performing team
- Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
- Drive sales through coaching, goal setting, performance management and leading by example.
- Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
- Monitor center performance, staffing, productivity, and profitability
- Resolve guest concerns professionally and promptly
- Ensure compliance with company policies, operational procedures, and brand standards.
- Execute promotions, maintain visual merchandising and center cleanliness
- Adapt to changing business needs and new initiatives
Qualifications
We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.
- 2+ years of management experience (retail and/or beauty preferred, but not required)
- Flexible availability is required to support business needs
- Proven leadership, coaching, and team development skills
- Strong communication, interpersonal, problem-solving, and decision-making abilities
- Experience managing KPIs, budgets, and business performance
- Comfortable using POS, scheduling, and guest management software
- Passion for delivering exceptional guest experiences in a fast-paced environment
- Ability to professionally resolve guest concerns with empathy and sound judgment
Physical Requirements
- Ability to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Scheduling Requirements
This is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.
Center Location
7773 W 159th St, Overland Park, KS 66223, USA
How to Apply
Apply through this posting or visit our careers page:
https://waxcenter.com/pages/corporate-careers
*This role is not eligible for visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
Skills Required
- At least 2 years of management experience
- Flexible availability, including opening, closing, and weekend shifts
- Leadership, coaching, and team development skills
- Strong communication, interpersonal, problem-solving, and decision-making abilities
- Experience managing KPIs, budgets, and business performance
- Comfort using POS, scheduling, and guest management software
- Ability to resolve guest concerns professionally and empathetically
- Ability to stand for extended periods and lift or move up to 25 pounds
- Retail or beauty management experience
What We Do
A world full of people who feel their best, inside and out? Now that’s a beautiful thing. As the experts in wax, we do our part by making sure every person who walks through our door leaves feeling confident – in us, in themselves, in the idea that their “best self” has been there all along. European Wax Center was founded by siblings David and Josh Coba in 2004. The concept was simple: to bring the EWC distinctive waxing expertise and unmatched experience to women throughout the US. In 2018, European Wax Center was purchased by General Atlantic and brought on a new CEO and leadership team to help further advance the brand to be the best it can be. We’re excited for what our future has in store! Today, EWC is a personal care and waxing services brand admired by millions for our Comfort Wax®, our exclusive 4 Steps to Gorgeous® process, and propriety collection of brow, body, and skincare product collections. We are so confident that it will be love at first wax, your first wax is always free. As a result, today, European Wax Center is recognized as one of the fastest growing companies in the personal care services category and is dominant in the out of home waxing category.
