Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Crown Melbourne is seeking an experienced Spa & Leisure Supervisor for a 12-month fixed term contract, to support the daily operations of Crown Spa and the Towers Pool & Fitness Centre.
As the ultimate destination for luxury hotel experiences and guided by Crown’s 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience. As a Spa & Leisure Supervisor you will be responsible for:
The Role
Oversee day‑to‑day spa and leisure operations, including guest relations and reception support
Lead, coach, and motivate a large operational team
Deliver personalised service for all guests, including VIPs and Crown Spa Club members
Manage guest feedback and resolve issues professionally
Monitor service standards, cleanliness, and brand presentation
Support rostering, labour efficiency, onboarding, and performance management
Assist with stock control, reporting, and achievement of sales and revenue targets
Ensure compliance with health, safety, and regulatory requirements
Collaborate with internal stakeholders across Hotels, F&B, Gaming, and Front Office
About You
Previous supervisory experience in a luxury spa, wellness, or 5‑star hospitality environment
Strong people leadership and customer service skills
Confident communicator with excellent attention to detail
Ability to thrive in a fast‑paced, premium service environment
Experience with spa systems, hotel PMS (Opera preferred), and Microsoft Office
Relevant qualifications in Health, Beauty, Fitness, or Massage are desirable
What We Offer
Career progression within Crown’s premium hospitality portfolio
Staff benefits across hotels, dining, and entertainment
A supportive, inclusive, and professional team environment
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Skills Required
- Previous supervisory experience in a luxury spa, wellness, or 5-star hospitality environment
- Strong people leadership and customer service skills
- Confident communication skills with excellent attention to detail
- Ability to thrive in a fast-paced, premium service environment
- Experience with spa systems
- Experience with hotel PMS (Opera preferred)
- Experience with Microsoft Office
- Relevant qualifications in Health, Beauty, Fitness, or Massage
- Experience supporting rostering, labour efficiency, onboarding, and performance management
What We Do
Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts. The company owns and operates a suite of world-class properties in Melbourne, Perth, and Sydney, as well as London’s boutique Crown Aspinalls. Its core offerings include luxury accommodations, award-winning dining, world-class casinos, conferencing, shopping, and high-end entertainment facilities.
