The Role
The Project Coordinator manages cross-functional projects in the BPO industry, focusing on process documentation, improvement, and audit support to ensure alignment with business goals.
Summary Generated by Built In
Position Overview
We are looking for an experienced and detail-oriented Project Coordinator with 3–5 years of
experience in the BPO industry to join our growing team. In this role, you will coordinate cross
functional projects, support process documentation and improvement initiatives, and assist in
audit and compliance-related activities.
You’ll play a key role in ensuring that operational processes and project deliverables are well
managed, documented, and aligned with business objectives. Your background in BPO
operations and familiarity with service-level environments will be essential to success in this
role.
Key Responsibilities:
Project Coordination & Support
• Coordinate internal projects, including client onboarding, process transitions, and
continuous improvement initiatives.
• Track project plans, timelines, milestones, and deliverables to ensure successful
execution.
• Prepare meeting agendas, capture minutes, and follow up on assigned action items.
• Work closely with operations, quality, training, and client teams to ensure alignment and
timely completion of project tasks.
Process Documentation & Optimization
• Create and maintain process documentation, SOPs, and workflow maps for BPO
functions.
• Collaborate with subject matter experts to gather input and update documentation.
• Identify and suggest opportunities to streamline or improve existing processes based on
operational feedback.
Audit & Compliance Support
• Coordinate responses to client and internal audit requests.
• Organize and maintain compliance documentation and ensure readiness for audits.
• Support operations and QA teams in implementing corrective actions and tracking
compliance metrics.
Communication & Cross-Functional Collaboration
• Act as a liaison between internal departments and external stakeholders.
• Provide timely updates to stakeholders and escalate risks or delays as necessary.
• Ensure that all communication is clear, professional, and aligned with client expectations.
Requirements
Qualifications
• 3–5 years of experience in a project coordination or process improvement role within the
BPO industry.
• Strong understanding of BPO operations, performance metrics, and service delivery
models.
• Proven experience working with cross-functional teams across global delivery centers.
• Excellent organizational and time-management skills with the ability to manage multiple
priorities.
• Strong communication skills (verbal and written) and experience preparing project
reports, documentation, and presentations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), project tracking tools
(e.g., Trello, Asana, Jira), and process documentation tools (e.g., Visio, Lucidchart).
• Familiarity with audit and compliance procedures in a BPO setting is a strong advantage.
Preferred Attributes
• Proactive problem-solver with a continuous improvement mindset.
• Comfortable working in fast-paced, deadline-driven environments.
• Collaborative team player with a high level of accountability.
• Strong attention to detail and commitment to quality and compliance.
• Ability to adapt quickly to shifting priorities and operational needs.
Skills Required
- 3-5 years of experience in project coordination or process improvement role within BPO
- Strong understanding of BPO operations, performance metrics, and service delivery models.
- Excellent organizational and time-management skills
- Strong communication skills (verbal and written)
- Proficiency in Microsoft Office Suite and project tracking tools
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The Company
What We Do
Advensus is a leading provider of nearshore contact center services, specializing in customer care outsourcing and BPO solutions. They offer omnichannel support to enhance customer satisfaction and retention across various industries.
