Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
*For Pooling Purposes*
Who are we looking for?
The Sourcing Manager is responsible for talent attraction of candidates with specialized positions for the company. They focus on strategic campaigns that work to create a candidate funnel for positions that are hard to fill.
The role is for Manager level, spearheading hiring projects, sourcing and marketing implementation to deliver the needed requirement for specialized positions considered as top level programs in the company.
What will you be doing?
- Design, build and establish specific activities both online and offline to bring in the right candidates for the job openings
- Responsible for creating a database of candidate profiles specific to technical or special program requirements for hiring needs
- Ensure the team can plan and implement sourcing and marketing campaigns specific to the client’s requirements of specific programs
- Collaborate with other teams such as recruitment operations, client vendors and internal sourcing team members on the hiring needs, give direction and support for the account hiring
- Responsible for consolidating, tracking and creating reports for the different initiatives implemented for the hiring needs, give solid recommendations and analysis for alignment
- Build and manage the specialized hiring sourcing campaigns and provide direction for the team, ensuring that cost-per-hire are within boundary while targets are being met
- Maintains understanding of new ways to source candidates, able to easily share learnings and builds strong learning relationships from others
- Implement process improvement, data analysis and able to develop a continuous platform or plan to improve hiring capabilities for hard to fill classes
How will you be measured?
- Actual acceptable fill rate vs target headcount for the specific hiring account
- For project implementation, able to document and give comprehensive report from end-to-end project scope and performance
- As lead, be able to implement and deliver good results for the hiring requirement
- Give strong direction, guidance and coaching to mentor key personnel to build team camaraderie and performance
- Acceptable cost-per-hire metrics are met with the required headcount and sourcing plan budget.
Qualifications
What will make you a good fit?
- With at least 5 years’ background in talent sourcing specialized roles for BPO hiring
- Bachelor’s Degree in Business, Marketing, Human Resources or a related field
- Excellent written, verbal, and interpersonal communication skills
- Strong track record in project implementation, team presentation and analysis
- Critical thinker with innovative problem solving skills
- Highly computer literate and proficient in MS Office and related business / communication tools.
- Familiar with traditional and modern ways in doing virtual recruitment and talent sourcing (i.e. Boolean Search, LinkedIn Recruiter, Proactive Sourcing, AI enabled recruiting, etc.)
- Good organizational and time management skills
- Strategic and creative mindset, able to innovate and can maintain focus on the goal at hand
- With strong motivation, ability to lead a team in difficult situations and fast-driven in delivering results
- Willing to work onsite daily.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- At least 5 years of experience in talent sourcing for specialized BPO hiring roles
- Bachelor's degree in Business, Marketing, Human Resources, or a related field
- Excellent written, verbal, and interpersonal communication skills
- Strong track record in project implementation, team presentations, and analysis
- Critical thinking and innovative problem-solving skills
- Proficiency with Microsoft Office and related business or communication tools
- Experience with traditional and modern virtual recruitment and talent sourcing methods, including Boolean Search, LinkedIn Recruiter, proactive sourcing, and AI-enabled recruiting
- Strong organizational and time-management skills
- Strategic and creative mindset with the ability to innovate and remain goal-focused
- Ability to lead and motivate a team in difficult and fast-paced situations
- Willingness to work onsite daily
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
