SOP Supervisor

Service of Process Supervisor, Operations (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Service of Process Supervisor to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will lead the development and execution of service of process operations, serving as both an operational supervisor and hands-on leader who ensures seamless delivery across jurisdictions. You will build and manage a robust network of process servers, establish best-in-class service standards, and create scalable systems that support rapid growth. You will balance vendor relationship management with operational excellence, bringing deep industry expertise to modernize how service of process integrates with our broader legal services platform. You will expand our service offerings while maintaining the quality and reliability our clients depend on.

Who are you?

We’re looking for an experienced service of process professional who combines operational expertise with strong leadership instincts. You take ownership, communicate clearly, and thrive when building systems that scale. Above all, you're excited by the opportunity to modernize service of process and integrate it into a broader legal services platform.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will

• Oversee day-to-day service of process operations, managing high-volume caseloads and ensuring timely, compliant service delivery
• Provide daily operational direction and people management across all service of process initiatives and client requests
• Develop and implement standard operating procedures that scale with business growth
• Address client inquiries, questions, and grievances with strategic problem-solving and collaborative solutions
• Manage operational metrics and KPIs to drive continuous improvement and service excellence
• Manage the day-to-day operations of a growing and fast-paced service of process support team
• Build and maintain a comprehensive network of process servers spanning local, statewide, and nationwide coverage
• Recruit, vet, and onboard independent contractors and affiliate companies to expand service capabilities
• Maintain vendor compliance with industry standards and regulatory requirements
• Cultivate strong working relationships with service partners to ensure reliability and performance
• Build a vendor performance metrics system to monitor service quality, completion rates, and compliance across the process server network
• Serve as an important point of contact for service of process clients, building trusted long-term partnerships cross-functionally and with customers
• Lead client onboarding initiatives and ensure smooth integration with our platform
• Manage and optimize systems to track service requests, vendor performance, and client communications
• Collaborate with product and engineering teams to enhance service of process functionality within our platform
• Provide input on portal development and customer-facing tools that improve service delivery
• Partner with cross-functional teams to integrate service of process workflows with depositions and other legal services
• Stay current on legal tech innovations and identify opportunities to modernize traditional processes

You’re gonna crush it if

• You have 5+ years of experience in the service of process industry with deep knowledge of legal service requirements and compliance
• You have 2+ years in a management or leadership role overseeing service of process operations
• You have a proven track record of managing high-volume caseloads (300+ monthly service requests) with consistent quality and timeliness
• You have extensive experience building and managing vendor networks including independent contractors, statewide vendors, and nationwide affiliates
• You have expert knowledge of jurisdictional requirements, service rules, and regulatory compliance across multiple states
• You have strong client relationship management skills with experience in professional services or the legal industry
• You have experience with CRM software and operational management systems
• You hold a CALSPro Certified Process Server (CCPS) or equivalent professional certification
• You have excellent communication and conflict resolution skills with the ability to navigate complex client situations

Bonus Points if

• You have experience with SaaS platforms or legal technology solutions
• You have technical aptitude with API integrations or web-based portal implementations
• You have experience providing training, webinars, or educational content to teams
• You have knowledge of the litigation process and court reporting industry
• You have prior experience in a startup or high-growth environment

Compensation & Benefits

• Salary - $68,640 - $85,000
• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work 
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account 
• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

Our Litigation Support team partners closely with leadership to expand into new markets and ensure our operations meet the evolving needs of our clients and the industry. We’re a progressive, collaborative group that works cross-functionally to build a modern, tech-forward approach to litigation support.

We hold high standards because accuracy matters—our clients rely on us to get every filing right. You’ll join detail-driven teammates dedicated to mastering complex court rules, delivering exceptional work, and supporting Steno’s fast-paced growth.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.