Overview
At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.
Our Ethos
Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.
What We're Looking For
Rain is building the financial infrastructure for the next generation of global commerce. As we scale, we’re investing in a data-driven, operationally excellent CX organization — and we’re hiring a Customer Experience Analytics & Operations Lead to build the systems, insights, and processes that power great support at scale.
What You’ll Own
As the CX Analytics & Operations Lead, you’ll:
Build and maintain dashboards for SLAs, QA, DSAT, agent performance, and BPO output.
Automate reporting and create a single source of truth for CX performance.
Analyze dissatisfaction and Voice-of-Customer trends to identify and eliminate friction points.
Standardize ticket categorization, workflows, and root-cause tracking.
Partner with Product, Ops, Network, and Compliance to drive cross-functional improvements.
Implement automation and routing logic to optimize CX efficiency.
Create vendor performance scorecards and hold partners accountable through data.
What Success Looks Like
Clear, accurate dashboards that update automatically
Improved SLA and QA performance through operational fixes
Early-warning signals for product issues and client pain points
A scalable data + workflow foundation for the entire CX organization
What You Bring
7+ years experience in CX analytics, operations, or quality systems
Strong familiarity with ticketing systems (Zendesk preferred)
Ability to build dashboards, analyze large datasets, and communicate insights simply
Experience driving process improvement through Lean, Six Sigma, or similar frameworks
Experience working cross-functionally with Product and Engineering
Comfort working in a fast-paced, ambiguous startup environment
Benefits
Our team works hard, so we make sure our benefits do too. Here’s what you can expect as a Rainmaker:
Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
401(k) with matching: Invest in your future, just like we’re investing in ours.
Ownership that matters: Every team member gets equity because we believe in building together.
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
Unlimited PTO: Because time to rest and reset is just as important as time to ship.
Product-first perks: Monthly budget to test our cards and features like a real user.
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
Home office setup: One-time stipend to create a space that works for you.
Team connection: Frequent company events, team dinners, and offsites to stay connected.
Top Skills
What the Team is Saying
What We Do
Our technology makes it easy for companies—from fast-growing startups to global fintechs—to integrate stablecoins into their products, platforms, and payment flows. Whether they’re launching a credit card program, enabling cross-border payments, or embedding wallets, Rain builds the tools to do it fast, flexibly, and compliantly.
We’re built for the next generation of global finance. Our infrastructure combines the stability of trusted payment networks with the power of Web3—multi-chain support, 7-day-a-week settlement, and seamless stablecoin interoperability. We help companies unlock real-world use cases for digital assets without the regulatory headaches or crypto complexity.
Rain is a Visa Principal Member and is trusted by over 130 organizations worldwide. We’ve processed hundreds of millions of dollars in transactions across 150+ countries—and we’re just getting started.
If you’re excited about building the future of payments, we’re always looking for more Rainmakers to help us make money move—instantly, globally, and securely.
Why Work With Us
Rain is building frontier fintech at a moment of real regulatory clarity, which has unlocked a massive new market for stablecoins. Backed by top institutional and crypto-native investors, we’re a lean team with a big mission. All Rainmakers take on real ownership, tackle complex problems, and have fun doing it.
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Rain Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
