About us
Dyson established our first office in Turkey, to be based in Istanbul on October 2018 and Dyson Turkey has been launched in April 2019. Beginning with triple launch, Dyson relentlessly invests to grow in Turkish Floor Care, Hair Care and Environmental Care categories. The company, at the beginning with a small leadership team and full support from the Regional Hub and Group, is a growing company with the spirit of an energetic and passionate start-up. The exciting growth journey of Dyson in Turkey started and continues.
About the role
The SOP manager will report to the Supply Chain and Logistics and will be responsible for the management of the end-to-end Order flow and the Order Desk team.
Main Responsibilities
- Manage the SOP Executives against their role, objectives and Dyson behaviors
- Recruit, train, support and coach the Order Desk team
- Manage the 3PL to ensure performance for order dispatch is within contract
- Identify process changes for improving the Order Desk function, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented
- Ensure EDI orders are processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues
- Manage sample order request and ensure that process is followed according the Dyson Procedures
- Ensure retail customer credit management, pricing management, and management of related disputes/charges is carried out in a timely manner
- Ensure the processing of eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact center
- Manage any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
- Lead direct and indirect reverse order management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
- Manage owner claims/complaints and ensure the solutions are provided in line with Dyson standards
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
About you
- You have a great understanding of Logistic Processes and tools
- You have a good knowledge of 3PL, Logistic and transportation Systems
- High organization skills and time management
- You master Microsoft Office
- Excellent knowledge of SAP
- You are a leader and you have excellent problem solving skills
#LI-DNI
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
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