Job Context
The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals and helps customers realise additional value across the Simpro Group product portfolio.Location: Reading (RG1), on-site.
What You’ll Do
Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue.
Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.
Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities.
Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products.
Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base.
Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.
Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.
Understand and articulate how Simpro Group products integrate with each other and with the customer’s existing platform to deliver additional value.
Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.
Gain and maintain deep product knowledge across Simpro Group’s portfolio, including new products and acquisitions as they are released.
Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.
Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.
What You’ll Bring
Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
Experience in Field Service Management, Payments, or adjacent vertical software markets required.
Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence.
Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical
audiences – internally and externally.Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer
problems.Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
Proven ability to work cross-functionally and drive alignment across diverse stakeholders
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Skills Required
- Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
- Experience in Field Service Management, Payments, or adjacent vertical software markets.
- Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
- Excellent communication skills to articulate complex technical concepts to non-technical audiences.
- Demonstrated ability to engage and maintain strong customer relationships.
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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