Job Title: Solutions Specialist
Type of Employment: Full-Time
Location: Hybrid - Honduras
Job Summary:
We are looking for a Solutions Specialist who has technical aptitude, supply chain knowledge, customer communication skills, and is a master problem solver. Solution Specialists are primarily focused on customer ticket resolutions and ensuring the customer is empowered with the knowledge needed to succeed.
The supply chain space continues to evolve and is in need of constant improvement. We are a Continuous Improvement team with a pursuit of customer delight, insight, stability, and confidence. A customer experiencing continuous improvement and stability makes an incredible impact on the loyalty they will have with a SaaS provider. If we strive to listen, advise, and frequently challenge the status quo, we can create a great customer experience.
What You’ll Do
As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing.
Manage and utilize ticketing software - Own tickets and empower customers with solutions, advice, and/or resolutions
Configuration, testing, and issue resolution
Provide phone support
Become a product expert
Foster client product competency
What You’ll Need
4+ years of experience in software support or implementation
Fluent in English
Experience using ticketing software
Enterprise application software
Supply Chain industry knowledge
Software troubleshooting
Ability to handle multiple tickets and prioritize accordingly
Creative problem solver
Excellent written communication and task management skills
Enthusiastic and positive attitude
Ability to collaborate with team members both technically and functionally
Self-motivated and hungry to learn
Any technical skills - Sequel, XML/JSON files, JavaScript, and system logging
Benefits
Competitive Salary: Earn a competitive salary that matches your skills and experience.
Paid Time Off: Generous time off to support work-life balance.
Health Insurance: Subsidized private health insurance coverage.
Annual Salary Reviews: Regular performance-based salary evaluations.
Training: Paid training and certification opportunities.
Skills Required
- 4+ years of experience in software support or implementation
- Fluent in English
- Experience using ticketing software
- Experience with enterprise application software
- Supply chain industry knowledge
- Software troubleshooting skills
- Ability to handle multiple tickets and prioritize accordingly
- Creative problem solver
- Excellent written communication and task management skills
- Enthusiastic and positive attitude
- Ability to collaborate with team members both technically and functionally
- Self-motivated and hungry to learn
- Technical skills: Sequel, XML/JSON files, JavaScript, and system logging
What We Do
Puzzle Consulting Services is a software consulting firm that helps industry-leading customers achieve supply chain and business success. The company provides professional services including the implementation of the Bright Suite of solutions for warehouse, order, sourcing, and inventory management. They serve a variety of sectors, including consumer goods, food and beverage, third-party logistics, transportation, and shipping.
