Jobs at Puzzle Consulting Services

Own the student-facing career platform: prioritize and manage backlog, scope and launch features, define success metrics and acceptance criteria, drive discovery and user research, collaborate with design/engineering, ensure accessibility and documentation, and partner with Partner Success to deliver AI-native, customer-focused SaaS experiences.

Outbound B2B sales role targeting automotive collision repair shops. High-volume prospecting via calls, email, and LinkedIn to qualify decision-makers, book demos, maintain CRM records, and meet activity and revenue KPIs. Focus on consultative discovery, building rapport, tracking pipeline, and improving outreach and conversion rates.

Provide Tier 1 support as the first point of contact: handle incoming requests, resolve common issues, document actions, escalate with context, and perform advanced platform setup and configuration for customers.

Own Bright Portal adoption for 3PL customers: embed with Professional Services, prioritize backlog, convert feedback into tickets, build customer prototypes, package and drive adoption of new features, and measure success by customer adoption.

Serve as a creative leader producing and reviewing social-first static, motion, and short-form video content across major platforms. Mentor designers, shape creative strategy and systems, collaborate with cross-functional teams, apply AI tools, and ensure creative meets platform best practices and performance goals while supporting pitches and new business.

Lead social media strategy across multiple enterprise accounts, translate business goals into measurable social plans, advise clients, run workshops and reviews, analyze performance data to inform recommendations, mentor junior staff, and drive agency thought leadership and new-business efforts.

Provide technical support and troubleshooting for a SaaS platform across tickets, calls, and meetings; assist with CRM, calendar, form, and workflow setup; investigate SMS/voice/email/integration issues; document and escalate bugs; create and maintain support docs and SOPs; improve support processes and test features and AI-driven workflows.

Lead and run outbound prospecting to U.S. SaaS companies: build multi-channel sequences (email, LinkedIn, phone), research and list-build, qualify prospects, book meetings for the CEO, maintain CRM hygiene, and report weekly performance metrics to optimize pipeline generation.

Lead implementation and configuration of the Bright Suite supply-chain solutions; perform testing, troubleshooting, SQL/XML integration, and issue resolution; collaborate with clients and analysts to meet business requirements; provide on-site implementation support with significant travel.