Jobs at Puzzle Consulting Services

Supports Salesforce Marketing Cloud administration, campaign execution, customer journeys, automations, audience segmentation, and data management. Writes and troubleshoots SQL queries, validates data and audience logic, monitors production workflows, investigates failures, and follows testing and change-management procedures. Works directly with marketing stakeholders to clarify requirements, manage requests in Azure DevOps, document changes, and resolve routine technical issues while escalating complex challenges.

Build and own native iOS features across design, implementation, testing, release, monitoring, and production support. Develop reliable interfaces and integrations with APIs, authentication, local storage, and background processes. Diagnose crashes, concurrency issues, memory problems, and performance bottlenecks. Improve architecture, testing, tooling, and release practices while collaborating with cross-functional teams, mentoring engineers, and contributing to mobile engineering standards.

Provide end-to-end support for account, access, feature, and transaction issues across web and mobile platforms. Troubleshoot problems, collect reproduction details, escalate defects and safety concerns, maintain help-center documentation, and identify recurring user issues. The role requires strong customer communication, case management, judgment, and careful handling of sensitive information while collaborating with Product, Engineering, QA, and Trust & Safety teams.

Quality Assurance Engineer responsible for exploratory, functional, regression, API, mobile, and automated testing across product workflows and platform services. The role develops maintainable test automation, integrates checks into CI/CD, investigates defects and flaky tests, validates releases, communicates risk, and establishes scalable QA processes. Collaboration spans Product, Engineering, Support, and Trust & Safety, with emphasis on security, reliability, accessibility, performance, and responsible use of AI-assisted development tools.

Build and maintain responsive, accessible web applications using JavaScript or TypeScript and modern front-end frameworks. Integrate APIs and authentication, write automated tests, troubleshoot production issues, and improve performance and reliability. Deploy, monitor, and operate applications on AWS while collaborating with Platform, Product, Design, Backend, QA, and Security teams. Contribute to CI/CD, secure development practices, code reviews, documentation, and production support.

Design and build polished, accessible digital experiences from discovery through launch. Responsibilities include user journeys, wireframes, prototypes, production UI, design systems, reusable front-end components, API integration, usability validation, accessibility testing, performance troubleshooting, and collaboration with product and engineering teams. The role requires maintaining consistency between designs and implementation, reviewing AI-generated code, documenting components, and iterating based on user feedback and product outcomes.

Lead implementation and configuration of the Bright Suite supply-chain solutions; perform testing, troubleshooting, SQL/XML integration, and issue resolution; collaborate with clients and analysts to meet business requirements; provide on-site implementation support with significant travel.