Solutions Services Consultant

The Solutions Services Consultant will be a key figure in ensuring the ongoing success of our platform post-implementation. This role differs provides an adjacent service offering to the Solutions Delivery team by focusing on business-as-usual (BAU) activities, including handling project debt, implementing additional project phase enhancements, and acting as a technical advisor for ongoing client needs.

Core Responsibilities
Technical Advisory

Serve as a trusted advisor on platform configurations, new requirements, and best practices, helping clients optimise their use of the platform.

Ongoing Support

Take ownership of project work carried over from the initial delivery, steering all deliverables to completion and to the client’s satisfaction.

New Enhancements

Manage and execute additional projects, such as the integration of new features or changes in the clients’ workflows.
Platform Maintenance

Keep delivered platforms “lights on”, ensuring that they continue to meet client needs with minimal downtime.

Global Support

Provide support across multiple regions, which may require working unsociable hours to accommodate global time zones.
 
Other Responsibilities
Design

- Author change request documentation with precision, ensuring alignment with final published documents suitable for delivery
Delivery
- Join client calls to support requirements gathering and analysis
- Recommend solutions within platform capabilities and limitations, capturing and documenting requirements
- Collaborate with peers and internal stakeholders to ensure clarity and feasibility on client requirements
- Effectively manage deliverable timelines, risks, and stakeholder communications
- Ensure timely delivery of deliverables
Configure and customise EB360 platforms to meet client specifications, following best practices for platform configuration
- Continuous Improvement
- Actively engage in team discussions and offer insights for improvement
- Attend internal meetings and training sessions to enhance skills and knowledge

- Contribute new ideas and solutions for process improvement
Behaviour
- Represent the team positively and transparently in internal and external interactions, aligning with the team mindset

Qualifications
•    Project and/or client management skills with the ability to manage multiple tasks simultaneously
•    Demonstrable analytical and problem-solving skills, with attention to detail
•    Excellent communication skills, both written and verbal (English), with the ability to interact effectively with clients and team members
•    Proficiency in configuring and customising software platforms, with a keen eye for detail
•    Proactive attitude and ability to work effectively in a team environment
•    Willingness to learn and adapt to new technologies and methodologies (today we use API via Postman, plus our main product configuration utilises a pseudo-programming tool)
•   [DESIRABLE] Experience in a similar role, preferably within the SaaS industry
•   [DESIRABLE] Familiarity with software configuration concepts and tools
•   [FAVOURABLE] Bachelor's degree, ideally in Computer Science, Information Systems, or a related field (or equivalent work experience)

Note: since we are hybrid remote/onsite it is expected that candidates will have a reliable webcam, microphone, internet connection, etc.

**Important: Your answers on the following questions will be discussed in detail during the interview. We’ll ask about the reasoning behind your choices, trade‑offs, and real situations you’ve handled.**

What else do you need to know

This role sits within the Solutions Delivery team, reporting directly to the Head of Solutions Services - UK-based.

This job description does not provide all the duties and responsibilities for this role. It is expected the role holder will undertake duties as needed and directed by the manager and the company.

We provide competitive compensation and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Please visit our website to learn more: https://ethixbase360.com/ 

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