Solutions & Implementation Specialist

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The Position

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. 

We are offering an outstanding opportunity for a dedicated and innovative Solutions Integration Specialist to join our Near Patient Care team. In this role, you will play a crucial part in ensuring that Roche Point of Care solutions are seamlessly implemented and optimally utilised at customer sites, mainly hospitals in Belgium. 

Join our Near Patient Care team as a Solutions & Implementation Specialist and be part of the Commercial Chapter of Roche Diagnostics Belgium.

Your impact

In this role, you will:

• Improve customer satisfaction by ensuring perfect implementation and continuous support.

• Enable customers to realise the full value and benefits of Roche solutions.

• Develop strong collaborations with internal and external partners to optimise the implementation and usage experience.

Your responsibilities

• You lead all aspects of the deployment of Roche Point of Care solutions, ensuring a smooth and positive implementation process for Belgian customers.

• You deliver extensive training to customers, equipping them with the knowledge to effectively use our solutions.

• You act as a reliable support contact, providing ongoing mentorship and resolving any usage issues.

• You work closely with customers and internal stakeholders to tailor implementation plans that meet specific needs.

• You collaborate with marketing and other internal teams to build and refine educational tools and resources.

• You cultivate long-term, trust-based relationships with customers to ensure their ongoing satisfaction and advocacy.

Your Profile

• You have 3 - 5 years of experience in sales or commercial roles, preferably in healthcare or diagnostics.

• You have a deep knowledge of our product portfolios and their value to customers.

• You possess a strong understanding of Belgian customer settings and operational realities.

• You dispose of an agile mentality, characterised by respect, collaboration, continuous improvement, and adaptability.

• You are dedicated to overcoming challenges and achieving a vision, with a proactive and resilient attitude.

• You have excellent communication and project management skills, with the ability to engage effectively with diverse stakeholders.

• You are proficient in Dutch, French and in English.

Discover More About Roche in Belgium

• Roche Belgium

• Follow us on LinkedIn

Are you passionate about making a profound impact in the healthcare and diagnostics field? Then we invite you to apply for this exciting opportunity! Interested candidates are encouraged to apply before 1st December 2024.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.