Solutions & Sales Engineering Manager (Payments & eCommerce)

• We combine technical expertise and commercial acumen to help merchants evaluate, integrate, and scale Zip’s solutions. 
• Deep expertise in payments, embedded finance and eCommerce, strong consultative problem-solving skills, and the ability to build trusted relationships with both technical and business stakeholders are critical to success in this role.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Start your adventure with Zip 

Zip is looking for a commercially minded and technically credible Solutions & Sales Engineering Manager to lead our US Solutions Engineering function and serve as the senior technical partner across strategic merchant opportunities.

Sitting at the intersection of Sales, Product, Customer Success, and Engineering, you'll lead a team of customer-facing Solutions Engineers responsible for guiding merchants through technical discovery, solution design, integration, and adoption of Zip's platform.

This is a high-impact leadership role where you'll help accelerate revenue, shape merchant engagement strategies, and influence how Zip scales technical partnerships in the payments and eCommerce ecosystem.

Interesting problems you’ll get to solve 

• Partner with Sales on strategic merchant opportunities, leading technical discovery, solution consulting, and technical win strategies for complex enterprise engagements.
• Build and scale a world-class Solutions Engineering organization that combines technical expertise, commercial acumen, and customer obsession to deliver successful merchant outcomes.
• Develop repeatable frameworks, playbooks, and best practices that accelerate merchant onboarding, reduce integration friction, and improve time-to-value.
• Engage in Zip's strategic response to emerging agentic commerce models, including AI-driven autonomous purchasing, agent-to-merchant payment flows, and headless checkout experiences — partnering with Product to ensure Zip's platform is architected for a world where AI agents are buyers. 
• Serve as a trusted advisor to merchants, partners, and internal stakeholders, helping navigate technical and business decisions throughout the customer lifecycle.
• Lead executive-facing conversations with technical and non-technical stakeholders, representing Zip in strategic customer engagements and complex sales cycles.
• Champion the adoption of AI-powered tools across the Solutions Engineering team — from AI-assisted integration support and smart documentation generation to automated merchant health monitoring and predictive onboarding diagnostics. 
• Drive continuous improvements to Zip’s integration experience, developer resources, and self-service capabilities to support merchant growth at scale.
• Leverage AI-powered tools and automation to improve team productivity, enhance customer engagement, and accelerate merchant outcomes.
• Coach and develop Solutions Engineers on technical consulting, customer engagement, executive communication, and solution strategy.
• Act as the bridge between Sales, Product, Customer Success, and Engineering, ensuring customer needs, technical capabilities, and business priorities remain aligned.

What you’ll bring to the team 

• 8+ years of experience in Solutions Engineering, Sales Engineering, Technical Account Management, Partner Engineering, or other customer-facing technical roles, with at least 3 years leading and developing technical teams.
• Demonstrated success building, scaling, and coaching high-performing Solutions Engineering or Sales Engineering organizations in payments, fintech, BNPL, or eCommerce environments.
• Strong understanding of payments, eCommerce ecosystems, APIs, and integration technologies, with the ability to confidently engage both technical and business stakeholders.
• Proven success partnering with enterprise merchants and strategic accounts, leading executive conversations and supporting complex sales opportunities from technical discovery through launch.
• Experience working closely with Sales teams to develop solution strategies, navigate technical evaluations, and accelerate customer adoption.
• Hands-on experience deploying AI tools to improve Solutions Engineering workflows: think copilot-assisted RFP responses, AI-generated integration guides, or LLM-powered merchant triage — not just awareness that these tools exist. 
• Ability to earn credibility with technical stakeholders while translating complex concepts into clear business value for customers, executives, and commercial teams.
• Strong commercial instincts with the ability to connect technical solutions to customer outcomes, revenue growth, and long-term partnership success.
• Experience building scalable team processes, engagement models, and best practices that improve customer experience, operational effectiveness, and merchant time-to-value.
• Exceptional cross-functional leadership skills, with a track record of partnering effectively with Sales, Product, Customer Success, and Engineering teams.
• A high-adaptability leadership style with a bias for action, strong customer focus, and the ability to thrive in a fast-paced, high-growth environment.
• Clear alignment with Zip’s core values

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $170,000 - $180,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

#LI-Remote

*Please note that visa sponsorship is not available for this position.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

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