About Hyperbound
Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process.
As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com, Notion, and Vanta are just a few of the companies that trust us.
We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers.
The category is exploding, and we're pouring gas on the fire.
The Role
Solutions Engineers own the front line of customer success, handling technical support, leading onboarding execution, and partnering with Account Managers to drive adoption and expansion. This role is a designed launchpad within 12 to 18 months, you'll either 1) grow into an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers, owning relationships with senior executives at some of the world's best-known brands. Or 2) move into a product management role, supporting new feature development and enhancements. You'll work directly with our founders, product team, and post-sales team, gaining the kind of full-funnel exposure that's rare this early in a career.
What You'll Do
Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
Surface support ticket trends to the product team, directly influencing the roadmap
Build internal playbooks and customer-facing documentation to shorten time-to-value
Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling
What You'll Bring
0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
Comfort debugging workflows, exploring APIs, and picking up new systems quickly
Genuine curiosity about enterprise software and how technical solutions get deployed at scale
Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders
Bonus Points
Prior startup or high-growth company experience
Interest in growing into an Enterprise SE, Product, or PM track
Compensation & Benefits
Salary: $100K-$120K
Equity: 0.03% - 0.04%
Health: Medical, dental, and vision coverage
Unlimited PTO
Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits
Interview Process
Recruiter screen with James, Founding Recruiter (30 min)
Hiring manager interview with Keshav, Head of Solutions Engineering/ Product Lead
Role-specific assessment (technical troubleshooting or implementation exercise)
Final onsite in SF with Co Founders
References + offer
We move fast, from first conversation to offer in 1 to 2 weeks. We'll be transparent at every stage.
Equal Opportunity
Hyperbound is an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need accommodations during the interview process, let us know and we'll make it work.
Skills Required
- 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation)
- Comfort debugging workflows and troubleshooting technical issues
- Experience exploring and working with APIs
- Ability to configure integrations and set up workflows during onboarding
- Strong communication skills; translate technical concepts for end-users and senior stakeholders
- Ability to thrive in a fast-paced environment and help shape operational playbooks
- Genuine curiosity about enterprise software and large-scale deployments
- Willingness/ability to work in-office in San Francisco 5 days a week
- Prior startup or high-growth company experience
- Interest in growing into Enterprise SE, Product, or PM roles
What We Do
Hyperbound AI analyzes thousands of your sales calls, uncovers why your top reps win, and builds AI roleplays to help you quickly evolve and reinforce your playbooks as you scale. We pioneered AI Sales Roleplay technology and we're transforming the way mid-market/enterprise revenue teams upskill and prepare their workforce. We provide human-like roleplays across the entire sales cycle with AI buyers customized for your ICP, giving reps more at-bats and leveling up their business acumen. From cold calling to discovery, negotiation, and renewal/upsell/cross-sell scenarios, you can replicate real buyer scenarios, and help your team close more deals. The goal is faster ramp times, more pipeline, higher win rates, increased ACVs, more consistent performance across your team, and more time for your managers. Interested in trying it out today? Start a free demo simulation at hyperbound.ai and contact us at [email protected] for next steps.
