The Role
Work with Sales and Customer Success to configure demo environments, integrate third-party tools, parse RFIs/RFPs, and deliver tailored product demos. Serve as a product expert, present roadmap/features to technical and non-technical audiences, suggest sales lifecycle improvements, and collaborate across US and UK teams.
Summary Generated by Built In
Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer.With offices in Manchester, New York, Dubai, Warsaw, and Poland, we operate across North America, EMEA, and Australia.
Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.
We’re looking for a seasoned Solutions Engineer to join our team, in this role you will work primarily with our Sales Team, and provide support to our Customer Success Team.
As the Solutions Engineer you will have the opportunity to play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.
We’re looking for a seasoned Solutions Engineer to join our team, in this role you will work primarily with our Sales Team, and provide support to our Customer Success Team.
As the Solutions Engineer you will have the opportunity to play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.
A little about you...
- 4 Years+ working within sales or pre-sales teams for SaaS businesses
- Professional experience presenting to technical and non-technical audiences
- You’re an optimistic technologist* at heart. You love solving real problems by deploying the right tools, measuring their impact, and experimenting until you have something compelling and delightful
- You love helping people by matching their needs to solutions that minimize trade-offs, and maximize delight
- You’re deeply empathetic – you don’t need to be told that someone is having a tough day, and you seek out opportunities to make people smile
- You ask lots of questions – knowing that most people need careful coaching in order to truly explain the meaning behind their message
- You over-prepare (or, as you would describe it, prepare adequately) meaning you anticipate lots of things going wrong, and usually have a way to recover quickly
- Knowledge of common enterprise IT systems and how large businesses think about software and procurement
- You’re an excellent communicator – thinking carefully about how certain messages and phrases will be interpreted and selecting the most effective based on reading the room – most importantly you deliver messages confidently and clearly
- You’re comfortable in front of audiences that most would find intimidating – and you’ve worked with enterprise prospects for years and are confident in talking to such stakeholders
About the role...
- Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools
- Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are
- Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
- Be a product expert (with lots of help from our extensive training materials)
- Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
- Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing
- Analyze the sales lifecycle and suggest refinements – asking questions and devising options for improvement
- Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important
Benefits
- 25 Holidays/PTO (with the option to buy and sell additional days)
- 401K contributions after 3 months service
- Company healthcare plans or 3rd party reimbursement
- Voluntary Dental, Vision and Life Cover
- Flexible Saving Account
- Employee Discount and Reward Program
- Reimbursement for use of personal mobile phone
About
Interact is an enterprise intranet software company serving over 1,000 customers and millions of employees.Our mission is to inform and connect every organization's greatest asset: its people.For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to delivering outstanding intranet experiences.Interact has offices in Manchester, New York, Tulsa and Manila and operates across the whole of the US and Canada, EMEA, and Australia.
Skills Required
- 4+ years working within sales or pre-sales teams for SaaS businesses
- Professional experience presenting to technical and non-technical audiences
- Experience creating and delivering tailored product demos
- Experience managing technical setup of demo environments and connecting integrations
- Ability to read and parse RFI/RFP documents to understand prospect needs
- Knowledge of common enterprise IT systems and enterprise software procurement processes
- Excellent communication skills and ability to present confidently to enterprise stakeholders
- Empathy, strong questioning skills, and proactive problem-solving mindset
- Willingness to collaborate across US and UK teams with sufficient timezone overlap
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The Company
What We Do
Interact delivers enterprise-grade intranet software to over 1,000 customers and millions of employees worldwide. Our mission is to inform and connect every organization's greatest asset: its people. For more than 15 years, Interact has worked with organizations such as Levi Strauss & Co., New York Life, Teva Pharmaceuticals, and Domino’s to deliver outstanding intranet experiences. Interact has offices in New York, Tulsa, and Manchester and operates across North America, EMEA, and Australia.
