Solutions Engineer

The Tax Solutions Tribe builds high-value, repeatable industry standardised tax solutions on the Xceptor platform, combining domain depth with engineering discipline to deliver fast customer outcomes. We operate with an AI-first PDLC: agents draft configuration, tests, documentation, and runbooks; humans set intent and constraints, verify, and approve to a production bar.

As a Solutions Engineer, you are a key contributor who designs, configures, and delivers production‑grade solutions on the Xceptor platform, with the aim of driving down time‑to‑value for our customers. You own meaningful end‑to‑end slices of work, from specification through implementation and deployment, delivering high‑quality outcomes while supporting other engineers and playing a vital role in the evolution of our repeatable solutions portfolio.

This role exists to help the tribe ship high‑quality solutions quickly and consistently, while driving forward the adoption of AI tooling across the Solutions Tribe and expanding our AI‑enabled delivery capabilities.

• Own delivery of features and technical slices end-to-end, including production support.
• Breaks work into small increments, keeps PRs focused, and ship frequently with a bias to outcomes.
• Turn ambiguity into clarity by asking the right questions and aligning quickly on scope, constraints, and acceptance.
• Deliver production-grade functionality by default (security, performance, observability, auditability, maintainability).

AI-First Delivery System (How we build):

• Uses AI routinely to accelerate delivery (analysis, testing, documentation)
• Validates AI-generated output, never accepting them blindly.
• Applies verification discipline appropriate to scope: unit tests, automated tests where relevant, edge cases, and basic threat/abuse considerations.
• Contribute to templates, data patterns, and workflows.

Technical Delivery:

• Design and configure robust, reusable solutions on the Xceptor platform.
• Work effectively with SQL: write safe queries, with appropriate schema design, indexing, and performance trade-offs.
• Work confidently with structured and semi structured data (XML, JSON, CSV, Excel).
• Produce automated tests aligned to the solution’s design (unit/configuration tests where applicable) and treat test quality as a first-class part of delivery.
• Keep documentation current, accurate, and useful with AI drafting, ensuring accuracy and usefulness.

• Ensure that the tribe’s quality expectations are consistently met.
• Build automated test cases for new functionality.
• Fix issues quickly when identified.
• Understand and follow safe release practices in a regulated environment.

• Work effectively across departments to deliver outcomes, not just output.
• Share knowledge, support peers, and contribute to a positive, high-performing culture.
• Maintain a continuous learning mindset and adopt improved practices, helping others do the same.
• Step up to unblock progress, improve reliability, and strengthen the tribe’s delivery system when needed.

• Strong logical and analytical problem‑solving skills, with the ability to break down complex challenges and make sound engineering judgements.
• Extensive hands‑on experience with XML and SQL.
• Solid Excel skills are advantageous.
• Highly comfortable working with CI/CD, code reviews, and automated testing practices, and able to raise the bar for quality and reliability across the team.
• Excellent technical communication skills, with the ability to explain complex concepts clearly to both technical and non‑technical stakeholders.
• Demonstrated ability to own solutions end‑to‑end, from specification through design, implementation, testing, deployment, and production readiness.

• Uses AI as a routine delivery partner to accelerate implementation and analysis, validating AI‑generated outputs through tests and review.
• Effective in an AI-first team: delegates to agents, iterates quickly, and maintains a high verification bar.
• Contributes to team-level leverage by improving templates, patterns, gates, and delivery playbooks.

• Collaborative, reliable, and accountable; takes ownership and follows through.
• Pragmatic and delivery-focused; balances pace with quality and control.
• Customer-centric mindset for regulated mission-critical environments.
• Open, curious, and motivated to learn and improve.
• Previous tax experience is not required but would be advantageous.

• Strong academic background, including a degree in a STEM subject discipline, or equivalent experience
• Experience delivering data‑driven solutions (typically 5+ years) in Solutions Engineering, Business Analysis, Data Engineering, or a related field.
• Experience implementing solutions that include data ingestion, transformation, validation, enrichment, or workflow logic.
• Significant exposure to software development concepts (e.g., C#/.NET or a similar language).
• Experience working with XML, SQL, and structured/semi‑structured data.
• Evidence of strong engineering fundamentals and ability to learn quickly in a fast-moving environment.

This role is measured on outcomes and how they’re achieved: faster delivery, production-grade quality, and controlled change.

• Flow: DORA (lead time, deploy frequency, change failure rate, MTTR)
• Quality: Quality Health Indicator (defect escape, time to resolve, severity trend, etc)
• DX: Developer Experience Score (shipping friction, golden path usability)
• AI leverage: throughput up without rework/escapes; high adoption of AI workflow & golden paths
• Assurance: automated gates coverage (tests/security/observability/performance) and review effectiveness (low rollback/rework)
• Production & controls: SLO attainment, incident/severity trend, and audit-ready traceability of changes/approvals
• Behaviours: AI-first by default (uses agents effectively, follows guardrails, verifies outputs); strong ownership; learns fast; control-aware decisions.

• Personable and approachable, with an enthusiastic, motivational nature and a passion for excellence.
• Operates with integrity and accountability; sets a high bar while creating an environment where others can succeed.
• Culturally aware and inclusive; collaborates respectfully across disciplines and backgrounds.
• Drives continuous learning, personally and across the tribe, embracing modern practices including AI-enabled delivery.

This is a great opportunity to join an innovative, fast-paced, highly collaborative, and forward-thinking organisation, during a significant growth phase. Xceptor is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employees of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

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