Solutions Engineer

Posted 5 Days Ago
Hiring Remotely in USA
Remote
76K-90K Annually
Mid level
Edtech
The Role
As a Solutions Engineer at D2L, you will assist K-12 clients in maximizing their use of D2L's platform by understanding their needs and delivering tailored solutions through expert product demonstrations and client engagement.
Summary Generated by Built In

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Job Summary: 

As a D2L Solutions Engineer supporting K–12 education, you’ll spend every day helping both prospective school districts, virtual schools, private K12 providers and associations, as well as existing clients get the most value out of D2L products and services. You’ll partner with educators and district leaders to understand their unique instructional, operational, and strategic needs, and then propose thoughtful solutions using the D2L platform to support teaching and learning at scale. Your passion for education makes people feel comfortable sharing their challenges, and your deep expertise in learning technology enables you to act as a trusted advisor to districts navigating change. You’re energized by engaging a wide range of audiences—from students and teachers to Superintendents, curriculum leaders, technology directors, and other district administrators—and your demos and presentations consistently inspire confidence, excitement, and “aha” moments about what’s possible with D2L. 

Major Responsibilities:

  • Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit. 
  • Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment. 
  • Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences can range from new or seasoned users to Superintendents and district leaders in a conference room, teachers in a classroom or auditorium, or curriculum, technology, and student services teams meeting at scale. Needs may be loosely defined or highly specialized, and preparation timelines can vary widely. 
  • Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.  
  • Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require. 
  • Provide feedback to product management teams regarding use cases and trends in the field. 
  • Create technical documentation and materials as required for your prospects.   
  • Be the conduit through which internal SMEs are contacted and engaged into sales opportunities. 
  • Attend sales presentations, meetings, and conferences as required (travel 25-50%)and be willing to work various hours across North America from PST to EST.  
  • Engaging in proposal writing - review client requirementsidentify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses. 

Competencies (What you’ll bring to the role): 

  • 3+ years of experience using ed tech in a K-12 setting (e.g. educator or LMS administrator) 
  • Knowledge and experience with learning management systems and other educational technology; previous experience with Brightspace would be a strong asset 
  • Excellent presentation skills and comfort with presenting complex education and technology concepts to a variety of stakeholders. 
  • Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs 
  • Be highly engaging in person and virtually. 
  • Must have excellent writing and comprehension skills. 
  • Be able to work remotely in a professional manner. 
  • Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.  
  • Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range
$76,000$90,000 USD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:


At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Top Skills

Brightspace
Education Technology
Learning Management Systems
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The Company
HQ: Kitchener, ON
1,172 Employees
Year Founded: 1999

What We Do

D2L is transforming the way the world learns – helping learners of all ages achieve more than they dreamed possible. D2L’s products, partners and vast ecosystem supports millions of people learning online and in person. Our growing global workforce is driven to make learning products that will transform our world by making technology more human. To learn more, visit www.D2L.com.

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