The Role
As a Solutions Engineer, you'll assist customers with technical support, integrating the platform, and providing feedback to the product team. You'll engage directly with users to understand their needs, support them in real-time, and create technical documentation for new features.
Summary Generated by Built In
Superblocks is reimagining software development for a billion builders. Our mission is to help every team build, deploy, and manage AI-powered software with full control and flexibility.
We’re one of the fastest-growing AI startups, backed by top-tier investors and widely adopted by companies like Instacart, Sofi, Betterment, and Carrier. Our team comes from Uber, Stripe, Datadog, Confluent, Elastic, and Google, and has founded/architected systems like Kafka, Kibana, Debezium, Datadog APM, and more.
Since launching Clark, our AI builder, the response has been overwhelming with strong adoption from enterprises across different industries.
We’re fully in-person at our NYC HQ near Union Square and are looking for exceptional people who are passionate about creating great products.
As a Solutions Engineer at Superblocks, you’ll be the technical voice closest to our customers - helping unblock them in real time, shaping how they adopt the platform, and translating their needs directly into product improvements. This isn’t traditional support. You’ll operate at the intersection of engineering, product, and customer success - digging into code, debugging complex workflows, and guiding enterprise teams through high-stakes integrations.
If you love solving real problems with real users, and you’re excited to work closely with engineers, PMs, and customers alike—this role is for you.
- Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
- Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
- Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
- Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
- Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases.
- Interested in solving technical problems for customers
- Determined, driven, & have a desire for continuous learning
- An engineer by way of education: whether by Bachelor’s degree or coding bootcamp
- Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS).
- A strong presenter and confident in technical conversation
- Passionate and pride yourself on staying up to date with the latest technologies
- Excited to work from the New York office 5 days a week
- You’re all-in and committed to building a generational AI company, far beyond a 9 to 5 job
The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package. Final comp will be based on experience and skills.
If you’re excited to build the experience that can enable the next billion builders and AI-powered apps, let’s talk.
Top Skills
CSS
HTML
JavaScript
Python
Rest Apis
Typescript
Zendesk
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The Company
What We Do
Superblocks is reimagining software development for a billion builders. Our mission is to help every team build, deploy, and manage AI-powered software with full control and flexibility. From startups to Fortune 500s, companies are rethinking how they build powerful software with Superblocks.
Why Work With Us
At Superblocks, you'll join a product-focused, customer-obsessed team building the future of software development. We move fast, stay close to our users, and adapt quickly in a constantly evolving industry. If you're driven by impact, this is the place to be - we promote from within and give you real ownership from day one.
Gallery
Superblocks Offices
OnSite Workspace
We’re fully in-person at our NYC HQ near Union Square
Typical time on-site:
None
New York, NY
We're headquartered in Union Square, with easy access to nearly every major subway line (L, N, Q, R, W, 4, 5, 6). The neighborhood is a hub for both startups and established companies making it a great place to connect, collaborate, and enjoy some of the best food and coffee in the city.
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