Solutions Engineer

The Solutions Engineer (SE) will serve as a regional technical expert and product portfolio manager for assigned technologies in the Americas. Acting as a strategic liaison between regional teams and Global Headquarters, the SE will gather market feedback, competitive insights, and customer needs to inform product development. This role bridges R&D, sales, and support - from early product inception through launch, implementation, and next-generation iterations. SEs deliver deep technical expertise to customers and internal teams through content creation, training, pre-sales support, thought leadership, and field engagement, while continuously feeding market intelligence back into product roadmaps.

What you’ll do here as Solutions Engineer?

• Collect and synthesize market trends and customer feedback, use cases, and feature requests to inform global product roadmap priorities

• Operate as subject matter expert on assigned technology features and capabilities

• Support the creation and distribution of technical content within the Americas

• Analyze portfolio sales performance, feature releases, and market trends to inform regional strategy

• Understand competitive landscape on assigned technologies

• Support pre-sales and professional services activities, including field work and visits

• Support pilots and proof of concept implementations when relevant

• Represent Axis at both internal and external speaking opportunities when appropriate

• Work in lock step with product marketing and Academy to assist with messaging around technologies for the local market

• Act as a technical liaison for Area Technical teams; assisting with technical knowledge transfer and supporting large or complex pre-sales projects

Who are we looking for/Who are you?

• Ability to balance technical aptitude with business acumen

• Creativity, curiosity and passion for technology

• Strategic, analytical, inquiring and critical thought process

• Capacity to work with all levels of management

• Conscience of deadlines with strong organizational skills

• Detailed problem solving

• Drive, determination and self-disciplined approach to achieving results

• Professional etiquette

• Passion for presenting and telling stories through content creation

• Well-developed interpersonal and communication skills, strong presentation skills

• Work collaboratively within the organization

• Technical depth in IP networking, video transport, and surveillance systems

We'd love to hear that you have/are:

• Experience with computer networking infrastructure technologies

• Knowledge of video transport streaming protocols and compression technologies

• Experience in IP Networking covering LAN and WAN hardware (routers, firewalls etc.) configuration, low level protocol knowledge (RTP, TCP/IP, UDP) and experience with IGMP and multicasting

• 5+ years’ experience in physical security industry

• B.S. degree in computer science or related field preferred

Location & Travel:

This role is based in our Chelmsford, MA office; remote consideration for the right candidate living proximate to an international airport and willing to perform job responsibilities during Eastern Time Zone business hours. The ideal candidate will have a willingness to travel, including internationally, up to a maximum of 50%.

Physical demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is occasionally required to lift 15-20 lbs.

• Travel is required for this position up to 50% of the time.

Target Salary:

The approximate pay range for this role is $125,000 - $135,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

What we offer:

Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:

• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement

• Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs

• Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account

• Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)

• Help prepare for your life after retirement through our 401(k) program and employer matching

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast