Solutions Engineer, Federal

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East, Town of Webster, MA
In-Office
Information Technology • Software
The Role

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

About the role:
 
We are looking for a Solutions Engineer that will help our government clients integrate Ditto. You will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the Ditto product itself. Most importantly, you will help our customers launch and run all manner of mobile applications using Ditto. Our current customers chiefly belong to the Department of Defense and typically need face-to-face meetings to fully understand our product. You will work closely with our Federal Team and various project stakeholders to ensure maximum value to both the customer and the company.
 
As a Solutions Engineer you will:
  • Help Ditto users solve complex issues with their enterprise, mobile, and edge solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
  • Be the expert on best practices for developing applications using Ditto at scale, mentoring customers
  • Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from Ditto users and escalate problems to include other team members as needed
  • Recognize patterns and effectively categorize and create links between related issues and projects
  • You will be expected to travel occasionally to meet with customers in person
What you’ll need:
  • Genuine desire to help people succeed with our technology
  • Ability to rapidly learn a wide variety of new technical skills
  • Software development background in multiple languages: Swift, Objective-C, Java, Kotlin, Typescript, React Native, C#, Rust, Python
  • Engage with our customers for their success with Ditto by solving their challenging technical problems, applying advanced diagnostic and troubleshooting skills
  • Excellent communication skills in English, both written and verbal, are critical as you will be working with developers very diverse backgrounds, as well as with a highly technical engineering team
  • Read and understand stack traces, logs and analytic graphs
  • Compose feature requests and bug reports for the Ditto SDK
  • Comfortably navigate through operating systems using a shell/terminal/command-line
  • Write simple reproduction scripts
Nice to Haves:
  • Experience building libraries/frameworks/SDKs for Linux, iOS or Android platforms
  • Experience contributing to open source projects
  • Experience with operating and testing IP radios, TCP/IP protocol, and networking
  • Knowledge of military communication systems across multiple platforms
  • Prior experience with government customers
U.S. Person Status is required as this position needs access to export controlled data.
Clearance might be required and will be sponsored (if you already have it that is a plus!).
The Benefits of Building with Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. 

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

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The Company
HQ: San Francisco, California
114 Employees
Year Founded: 2018

What We Do

The Edge Sync Platform magically enabling your apps to sync data with or without an internet connection.

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We’ve always been inspired by the power of innovative apps that bring people together. Developers who dreamed up big ideas have created entirely new industries and enriched the lives of friends, families, customers, and coworkers. Today, the best apps are the ones that help us collaborate on projects, share moments, and communicate effortlessly.

But app developers often face significant challenges creating these seamless, interconnected experiences. Whether wrestling with unpredictable internet connections or building complex and expensive backends, app developers have grappled with many complications that stand in the way of delivering magical experiences to their users. So we built Ditto, a platform for developers to build powerful ways to connect and sync apps with or without an internet connection and even without writing a single line of backend code.

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