Solutions Engineer

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly skilled and experienced Solution Engineer to join our growing CPaaS Solution Engineering team. You will have a customer-obsessed vision and a passion for wanting to understand our customer's problem(s). You should be contextually aware and able to bridge the gap between business and technology whilst working alongside our sales team and helping our customers get the most out of 8x8 solutions and technology. 

To be successful in this role, you will need to demonstrate hands-on experience in consultative selling of a CPaaS product set, have a strong technical understanding of customer environments and a good background in supporting customers directly. 

Being a strong team player is essential. 

This role is a perfect opportunity for an ambitious and autonomous personality who enjoys challenges, loves technology and engaging with people and aims for success. ​It also offers international exposure, working in a fast-paced team within a growing communications company. 

As a Solutions Engineer at 8x8, your responsibilities will include: 

• Work with the sales team and be the technical point of contact throughout the sales cycle for internal and external parties, participating in discovery calls, running and creating customised demonstrations, understanding and providing solutions to customers’ challenges, and being a thought leader and trusted advisor while building solid relationships with prospects. 

• Management of PoC and trials, working closely with the prospect to ensure their challenges are defined and met. 

• Take full ownership and accountability of all technical sales processes. 

• Provide direct support for the functional and technical fulfilment of RFIs, RFQs, and RFPs.

• Communicate directly with customers, perform client visits for presentations and training workshops, and attend trade shows & conferences on occasion. 

• Stay up to date with competitors’ products and identify current and future customer service requirements to provide valuable feedback and input to the product team. 

• Maintain detailed engagement notes and documents and share your experiences and learnings with team members.

Qualifications

• Possess relevant sales engineering experience

• Proficiency and experience working with APIs and knowledge of Mobile Messaging (SMS & ChatApps), Cloud Services and Mobile Technology.

• Voice and Video experience would also be preferred.

• Ability to provide technical leadership to the account team

• Ability to work effectively on a remote basis

• Requires an action-oriented individual with a very strong initiative to be successful

• Willingness to take ownership of accounts and account related actions

• Must be able to coordinate across various groups and functional teams

• Ability to complete job responsibilities with minimal supervision

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology, and products to a business opportunity

• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Proficiency in Mandarin communication skills would be highly advantageous, but not mandatory

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