Solutions Engineer

Summary:

Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions.  Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Duties & Responsibilities:

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Solutions Engineer (NE Products)

The person is responsible for supporting solutions for Viavi’s Fiber, Metro/Optical NW, High Speed Ethernet, PCI and RF in Japan and take responsibility of high-level technical demonstrations of VIAVI’s solutions in front of customers. The person will closely work with the sales team (direct and indirect) and be expected to manage opportunity and issues with necessary resources in a proactive way.

Job Description:

• Contribute to consistent business growth by providing unique expertise.
• Cover all VIAVI portfolio for Fiber, Metro/Optical NW, High Speed Ethernet, PCI and RF including Radio Tester and PNT solutions.
• Including any new products that VIAVI may introduce in these fields.
• Understand real customer requirements. Set right expectation. Propose the right solution and demonstrate compelling value of our products.
• Conduct product/solution demos and on-site trials, coordinating with sales and product divisions.
• Conduct user training sessions for high-end products and help customers start-up with testing.
• Create localized test procedure documents according to local customer needs.
• Review of marketing document translations to best deliver key messages to public.
• Transfer competencies and technologies to direct sales and channel partners (education).
• Present Products and Technology at targeted road shows/seminars in the region covered.
• Provide feedback to Division and contribute to their strategy preparation.
• Share experience and best practices with pre-sales, sales, and division.
• Collaboration with tech support, sales and divisions to solve post-sales problems in timely and efficient manner, to keep customer satisfaction high.
• Analyze gaps and propose action plan to fill it.

Pre-requisites and Skills:

Technologies skill and knowledge to be required:

• Required: IP, server, network element setup and configuration experience. Understanding the IP, software and network architecture would be required as our solutions would be integrated with customer systems and network elements.
• Good knowledge of mobile communications standards such as PCI, High Speed Ethernet, Metro/Optical NW, 5G (physical layer, protocol knowledge would be considered a bonus),.
• Experience with integrating, selling and supporting test systems and assurance solutions that delivered business results by process improvements and key KPI’s improvements.

• Proficient in using Server, Windows & Linux OS.
• General knowledge in automation skills, including SCPI command programming.
• Strong troubleshooting skills.

• Ideal candidate needs to possess the following personal characteristics to be successful:
  • Ability to understand specific needs and future market trends and provide the report
  • Ability to transfer and provide knowledge to others
  • Ability to listen to, and understand, the opinions of others while holding strong personal views
  • Ability to build effective, healthy relationships with peers, supervisors, and customers
  • Ability to function as a valued member of a team and inspire teamwork around them
  • Ability to effectively represent the company externally
  • Ability to follow through tasks in a consistent way
  • Ability to pick up new technical knowledge as it evolves
  • Willingness to travel (within Japan) frequently to provide solutions support to clients
  • Good oral and written communication skills in English and Japanese

QUALIFICATIONS:

• Minimum Degree holder in Telecommunications/Computer/Electrical Engineering from a recognized institution
• At least 5 years of experience as applications engineering, pre-sales technical support or consulting in industries such as PCI, High Speed Ethernet, Metro/Optical NW, mobile communications of 5G (physical layer, protocol knowledge would be considered a bonus).
• Must be comfortable with carrying annual sales targets, covering a wide customer range and a broad portfolio of products.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Pre-Requisites / Skills / Experience Requirements: