Meet The Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
We are looking for an exceptional Solutions Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.
Support the technical sales process
Assist sales in technical prospecting to help uncover opportunities
Demonstrate solution to showcase capabilities and use-cases
Build and maintain a technical and trusted advisor relationship with customers
Support customers during solution trials
Scope and architect solution deployments
Present to decision makers during trial wrap-up meetings
Participate as a member of the Solutions Engineering teams
Participate on weekly team meetings
Participate in quarter business review sales meetings
Present technical topics and successful wins
Share technical challenges and ways to overcome
Interact with team to ask questions, share experiences, and exchange ideas
Help establish and enhance demonstration material showcasing the solution
Research technical topics impacting the industry to grow as an industry leader
Interface with Marketing
Support trade shows and networking events
Support ThousandEyes Connect events
Contribute to blog and social media posts
Suggest and contribute to white-papers and case-studies
Interface with Product Management and Engineering
Provide solution feedback from hands-on use and customer interaction
Provide solution suggestions and enhancements to drive solution strategy
Participate, drive and provide feedback on internal and external solution beta programs
Interface with Customer Success
Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success
Qualifications
10+ years of relevant industry experience , 5+ years of solution engineer preferred ,
Excellent presentation, communication, and problem-solving skills
Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
Knowledge of application and network infrastructures
Knowledge of unified communications
Experience with application and network performance analysis solutions
Experience with packet analysis of network and application protocols
Experience with scripting languages (e.g., Python, Perl, Javascript)
Experience with Apple, Linux and Microsoft operating systems
Experience with AI/Automation tools e.g. Ansible, Cursor, Claude, etc.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 10+ years of relevant industry experience
- 5+ years of solutions engineer experience
- Excellent presentation, communication, and problem-solving skills
- Strong understanding of application and network protocols (HTTP, DNS, TCP/IP, BGP)
- Knowledge of application and network infrastructures
- Knowledge of unified communications
- Experience with application and network performance analysis solutions
- Experience with packet analysis of network and application protocols
- Experience with scripting languages (Python, Perl, JavaScript)
- Experience with Apple, Linux and Microsoft operating systems
- Experience with AI/Automation tools (e.g., Ansible, Cursor, Claude)
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
