Solutions Engineer (IT) – Central London
Up to £55,000 + Van + Overtime
(Internal Job Level Reference: Specialist Team Leader)
Focus Group is a technology services company backed by Hg Capital, providing essential business technology to around 30,000 customers across the UK. We're scaling fast, and our Operations team is at the heart of making sure every customer gets a punctual, efficient and genuinely great service experience.
We're looking for an IT Solutions Engineer to join us covering Central London, providing remote and onsite support and installations for customers ranging from SME to enterprise. You'll ideally live within Zone 4 and be out visiting different customer sites across Central London most days, so this role suits someone who enjoys variety and being hands-on rather than desk-bound.
You'll be a subject matter expert in one or more of the following areas, and will lead projects related to your specialism:
- Networking (VLANs, routing, wireless, Ekahau, Meraki, SonicWall, Cisco, Aruba)
- Server & storage (Windows Server, storage, Hyper-V, VMware, M365 & Azure)
- Cloud (M365, Azure, Intune, SharePoint)
What you'll be doing
- Providing high quality customer experience for the installation and maintenance of customers' ICT solutions, remotely and onsite
- Acting as an escalation point for complex faults within your area of specialism
- Leading the delivery of small, medium and large projects as part of a team
- Auditing and documenting client infrastructure and site surveys to a high standard
- Attending customer calls for technical discussions, scoping and design
- Mentoring and supporting other engineers, sharing best practice and technical leadership
What we're looking for
- Prior experience in an IT support or delivery role, ideally within an MSP
- Subject matter expert level knowledge in at least one of the specialisms above, plus solid generalist technical knowledge
- Confident troubleshooter, able to architect solutions within your area of expertise
- A full valid UK driving licence and willingness to travel to customer sites across Central London most days
- Flexibility to adjust hours or stay overnight for larger project work when needed
It would be great, but isn't essential, if you've worked in an IT managed service environment before, or hold relevant vendor certifications (Microsoft, Meraki, SonicWall, Aruba or Cisco), including active certifications such as MS-101, MS-100, AZ-104 or AZ-140.
What's in it for you
- Salary up to £55,000
- Company van provided
- Overtime available
- Clear progression routes into roles such as Team Manager, Technical Consultant or Technical Pre-Sales Consultant
- The chance to work with a wide range of technologies and customers, from SME to enterprise
Let's connect. Let's grow.
Skills Required
- Prior experience in an IT support or IT delivery role
- Subject matter expert knowledge in at least one of networking, server and storage, or cloud technologies
- Solid generalist technical knowledge
- Strong troubleshooting and solution architecture capability
- Full valid UK driving licence
- Willingness to travel to customer sites across Central London most days
- Flexibility to adjust working hours or stay overnight for larger projects
- Experience in an IT managed service environment or MSP
- Relevant Microsoft, Meraki, SonicWall, Aruba, or Cisco vendor certifications
- Active certifications such as MS-101, MS-100, AZ-104, or AZ-140
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
