Solutions Engineer II

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Solutions Engineer II (SE) is a key member of the Int’l Technology team serving as technical advisory and solutions provider to our Brand Partners globally. This role involves understanding business needs and translating the needs into viable technical solutions. Demonstrating the value of existing products, solutions, or vendor services, and providing technical expertise to ensure technical solutions meet quality standards, end-user functional requirements, architectural standards, and meet measurable performance requirements.

A great SE is a collaborative and energetic relationship-builder with excellent written and communication skills, sound technical acumen and cultural competence. This person operates with WingStop core values as a foundation within the team and outwardly cross functionally.  Accountability, transparency, and passion for learning new solutions is always top of mind. The SE will coordinate with the product team and project managers on several aspects of the Brand Partner needs including new restaurant openings (NRO), new market entries (NME), and ongoing Brand Partner success. This role will be based at the Global Support Center in Dallas.

Product development
•    While looking at the micro, be mindful of the holistic strategic outlook.
•    Collaborate with Product Management and Project manager to execute the DLC Technology lifecycle.
•    Qualify leads and understands the business need or requirements. (e.g., in restaurant or above restaurant, digital ecomm, or other digital restaurant platforms)
•    Identify requirement gaps and socialize with key stakeholders to resolve before design begins.
•    Work directly with key vendors and technical teams to solution engineer as well as provide alternatives.
•    Document and deliver technical documents including RFP’s, use case proposals, Solution documents, including system configurations, integration plans, system architectures, data flow diagrams, ROI justifications, and support program documents
•    Respond to technical questions and objections from potential collaborators or Brand Partners. 
•    Form solid proof of concept plans that will de-risk the implementation and drive the POC to 100% completion.
•    Stay up to date on industry trends, competitor offerings, and emerging technologies in the restaurant technology eco system.
•    Participate in trade shows, conferences, and other industry events.
•    Learn from Sr. Solution Engineers and Solution Architects to build out architectural designs.

Implementation
•    Collaborate with Vendor teams to ensure smooth handoff from development to deployment and support.
•    Provide technical guidance and support during the implementation process.
•    Document and assist with system configuration, data migration, and integration with third-party systems (e.g., POS vendor, online ordering, payment processors, loyalty programs, etc.).
•    Work with the L&D team to build and conduct training sessions for brand partners on system usage and best practices.
•    Provide post implementation technical support when needed and develop the support structure and associated support troubleshooting documentation for support vendors.
•    Work with the product team to gather feedback and form plans for continuous improvement.
•    Work closely with product management and vendor engineering teams to provide feedback on product features and enhancements.
•    Participate or present solution internal training and knowledge sharing sessions.
WHAT YOU’LL NEED

Qualifications:
•    Education: Bachelor's degree in Information Technology or AAS degree with equivalent 3+ yrs direct experience in the restaurant systems related field preferred. 
•    Experience: 2-5 years of experience in a technical solutions engineering role in the restaurant or hospitality industry. Experience with NCR Aloha or Oracle Simphony POS systems and Ecomm platforms is highly desirable.
•    Technical Skills: 
o    Good understanding of POS hardware and software, including network infrastructure, operating systems, databases, and APIs.
o    Strong fundamental understanding of POS database structure and associated cloud architecture.
o    Familiarity with restaurant operations and workflows.
o    Ability to troubleshoot technical issues and provide effective solutions.
o    Proficiency in presenting technical information to both technical and non-technical audiences.
o    Experience with CRM software, Digital Ecomm, Web and mobile app platforms.
o    Prior role or understanding of support SLA’s
o    CompTIA+, Cisco, or other network certifications

•    Soft Skills: 
o    Excellent communication (written and verbal) and presentation (PowerPoint) skills. 
o    Strong interpersonal and relationship-building skills.
o    Ability to understand customer needs and translate them into technical solutions.
o    Highly organized and detail oriented.
o    Ability to work independently and as part of a team.
o    Strong problem-solving and analytical skills.  
o    Service minded-customer-centric approach
 

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.